Establish a two-way communication between facilities team and employees with a centralised request portal. Use this to allow employees to raise requests for equipment access, new hardware and more. Encourage employees to log incidents and events into the portal for better visibility and faster resolution. Close the loop with employees by delivering regular status updates for the service requested. Broadcast announcements on broken machines, repairs and more for better planning and fewer interruptions. Publish usage manuals for printers, fax machines and other equipment to avoid answering repetitive questions.
Achieve new levels of efficiency with consolidated activities and automated processes. Map incoming requests automatically to the concerned departments using assignment workflows. Use prioritisation workflows to rapidly resolve high impact events. With all your tasks, approvals and associated information, work better with complete context of the issue and without having to switch through multiple tools. Rapidly fix problems with improved internal collaboration to bring normalcy back to the office.
Go from scattered dead-end information to improved visibility into the full range of operations. Set up schedules to track repairs and routine service. Log all associated activity on assets across departments, track their usage and stay updated on renewals and expiry. Gain insights into recurring problems and predict issues before they occur with powerful analytics, custom reports and visual dashboards.
Use a helpdesk software that gets the job done without you having to break a sweat. Get your helpdesk up and running with zero coding effort. Reduce IT dependencies with hassle-free maintenance, zero downtime and minimal training. Self-configure new workflows to adapt to changing business processes with preset templates and visuals workflows. With a modern, intuitive user experience, focus on your work, not the software.
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
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“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
