Service management for facilities teams

Streamline operations and automate processes to ensure an excellent working environment for your employees. Empower your facilities management team with efficient work order management, powerful automations and robust reporting. Deliver efficiencies to your team while ensuring an organised, fully-functional and comfortable work environment for your employees

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Business value of Freshservice

Provide services 24x7 with a unified portal

Make it easy for employees to find your team anytime, from anywhere

Establish a two-way communication between facilities team and employees with a centralised request portal. Use this to allow employees to raise requests for equipment access, new hardware and more. Encourage employees to log incidents and events into the portal for better visibility and faster resolution. Close the loop with employees by delivering regular status updates for the service requested. Broadcast announcements on broken machines, repairs and more for better planning and fewer interruptions. Publish usage manuals for printers, fax machines and other equipment to avoid answering repetitive questions.

Achieve operational efficiency

Replace excel sheets with a digitised helpdesk to ensure nothing falls through the cracks

Achieve new levels of efficiency with consolidated activities and automated processes. Map incoming requests automatically to the concerned departments using assignment workflows. Use prioritisation workflows to rapidly resolve high impact events. With all your tasks, approvals and associated information, work better with complete context of the issue and without having to switch through multiple tools. Rapidly fix problems with improved internal collaboration to bring normalcy back to the office.

Go from reactive to proactive facilities management

Never miss a deadline with automated alerts for recurring maintenance tasks

Go from scattered dead-end information to improved visibility into the full range of operations. Set up schedules to track repairs and routine service. Log all associated activity on assets across departments, track their usage and stay updated on renewals and expiry. Gain insights into recurring problems and predict issues before they occur with powerful analytics, custom reports and visual dashboards.

Manage work, not software

Say no to a lengthy, complex implementations and extensive training

Use a helpdesk software that gets the job done without you having to break a sweat. Get your helpdesk up and running with zero coding effort. Reduce IT dependencies with hassle-free maintenance, zero downtime and minimal training. Self-configure new workflows to adapt to changing business processes with preset templates and visuals workflows. With a modern, intuitive user experience, focus on your work, not the software.