All your tools rolled into one

Manage complex infrastructure with the CMDB

Build and track Configuration Item relationships with the CMDB. Triage bottlenecks with an intuitive canvas. Maintain audit-ready logs with detailed activity logs. Manage related expenses, contracts and requests, all from one window. Auto-discover devices on the network with the Discovery Probe.

Condense requests to a unified catalog

Let users search for, and add services to their cart. Add services from across departments (Administration, Student Housing, Staff Services, Payroll, etc.). Group services by departments, set up loaner services, and track your inventory. Set up automated approval workflows and minimize manual effort.

Visualize your service desk’s performance with robust reporting

Set up automated reports and have them delivered directly to your inbox every week. Customize reports to get granular insights into everything from agents’ performance to seasonal ticket volumes.

Reach users where they are

Boost service desk adoption by reaching users on their mobile devices with the Freshservice app (for Android and iOS). Gain mobility by giving agents a service desk on their mobile devices where they can manage incidents, assets, changes, and approvals.

Connect apps like LEGO®️ bricks 

Find integrations of every size on the Freshworks Marketplace, backed by an enthusiastic developer community. Freshservice integrates with popular apps like Google Calendar, Google Hangouts, Slack, TeamViewer, Skype, Zoom, Jamf and many more apps.  

Do once. Do twice. Automate. 

Handle inflated seasonal ticket volumes with ease. Automate your service desk to handle routine requests. Automate approval workflows by sending approval requests to the right inboxes. Build complex automations with the intuitive Workflow Automator canvas.

streamline onboarding transistion

The Freshservice Advantage

Streamlined Self Service Resources

Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.

Effortless Service Management

Design an intuitive catalog to include relevant service items that your end users usually request for. Automate approval process with Freshservice powerful automation capabilities.

Better Decision Making with Analytics

Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with a predefined and custom reporting capabilities.

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