Deliver next-gen campus experience to students, faculty and staff
Freshservice delivers a hassle-free and world-class experience across your campus to improve service support and delivery.
Implement a single service desk solution to be transparent and accessible at all times. Set up service request management process with a single service catalog for students, faculty and staff to access and request relevant service items including IT, administration, admission, library, hostel services, research and alumni.
Student expectations are generally higher in education institutions as they belong to millennial and Gen z groups. Mobile app comes handy for students to access service desk easily and it improves user satisfaction as it reduces the time taken to resolve.
Service desk receives high volume of mundane tickets during admission period. Automate your service desk to handle routine requests related to admission,hostel, course selection etc. Automating these requests streamlines the process and helps agents to focus on complex tasks.
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
Design an intuitive catalog to include relevant service items that your end users usually request for. Automate approval process with Freshservice powerful automation capabilities.
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with a predefined and custom reporting capabilities.
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
IT, HR, Facilities
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”