Freddy AI for CX
Effortlessly deliver great customer experiences with Freddy AI.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Freshservice enables you to deliver a world-class campus experience with a quick time-to-value.
Build and track Configuration Item relationships with the CMDB. Triage bottlenecks with an intuitive canvas. Maintain audit-ready logs with detailed activity logs. Manage related expenses, contracts and requests, all from one window. Auto-discover devices on the network with the Discovery Probe.
Let users search for, and add services to their cart. Add services from across departments (Administration, Student Housing, Staff Services, Payroll, etc.). Group services by departments, set up loaner services, and track your inventory. Set up automated approval workflows and minimize manual effort.
Set up automated reports and have them delivered directly to your inbox every week. Customize reports to get granular insights into everything from agents’ performance to seasonal ticket volumes.
Boost service desk adoption by reaching users on their mobile devices with the Freshservice app (for Android and iOS). Gain mobility by giving agents a service desk on their mobile devices where they can manage incidents, assets, changes, and approvals.
Find integrations of every size on the Freshworks Marketplace, backed by an enthusiastic developer community. Freshservice integrates with popular apps like Google Calendar, Google Hangouts, Slack, TeamViewer, Skype, Zoom, Jamf and many more apps.
Handle inflated seasonal ticket volumes with ease. Automate your service desk to handle routine requests. Automate approval workflows by sending approval requests to the right inboxes. Build complex automations with the intuitive Workflow Automator canvas.
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
Design an intuitive catalog to include relevant service items that your end users usually request for. Automate approval process with Freshservice powerful automation capabilities.
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with a predefined and custom reporting capabilities.
Gartner Peer Insights Customers' Choice for ITSM Tools
CIOReview Most Promising ITSM award 2020
G2 Service Desk Software Leader Fall 2020
Capterra's Most Popular ITSM Software
Here's what some pioneers of the education sector have to about Freshservice
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