The all in one customer engagement suite
Freshservice enables you to deliver a world-class campus experience with a quick time-to-value.
Build and track Configuration Item relationships with the CMDB. Find and triage bottlenecks with an intuitive canvas. Maintain audit-ready logs with detailed activity logs. Manage related expenses, contracts and requests, all from one window.
Let users search for, and add services to their cart. Add services from across departments (Administration, Student Housing, Staff Services, Payroll, etc.). Group services by departments, set up loaner services, and track your inventory. Set up automated approval workflows and minimize manual effort in seeking approvals.
Set up automated reports and have them delivered directly to your inbox every week. Customize reports to get granular insights into everything from agents’ performance to seasonal ticket volumes.
Boost service desk adoption by reaching users on their mobile devices with the Freshservice app (for Android and iOS). Gain mobility by giving agents a service desk on their mobile devices where they can manage incidents, assets, changes, and approvals.
Find integrations of every size on the Freshworks Marketplace, backed by an enthusiastic developer community. Freshservice integrates with popular apps like Google Calendar, Google Hangouts, Slack, TeamViewer, Skype, Zoom, Jamf and many more apps.
Handle inflated seasonal ticket volumes with ease. Automate your service desk to handle routine requests. Automate approval workflows by sending approval requests to the right inboxes. Build complex automations with the intuitive Workflow Automator canvas.
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
Design an intuitive catalog to include relevant service items that your end users usually request for. Automate approval process with Freshservice powerful automation capabilities.
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with a predefined and custom reporting capabilities.
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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