Freshservice features to enhance your service delivery

Incident Management

Resolve tickets raised via email, self-service portal, phone, or even in person. Track, prioritize, and automate ticket resolution processes to drive efficiency.

Asset Management

Maintain inventory of IT and non-IT assets. Be it contracts, hardware, software, and other configuration items, track and record asset details throughout its lifecycle.

Service Catalog

Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.

Reporting

Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.

Integrations

Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.

Gamification

Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.

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Everything you need for IT support

Incident Management

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Service Catalog

Filter the services by category – from hardware and software to onboarding kits and refund requests.

Asset Management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

The Freshservice impact on our customers

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