Trusted by over 40,000 customers

Improve IT agent productivity with Freshservice

Improve IT agent productivity with Freshservice

Automate repetitive tasks

Automate all your repetitive tasks with our built-in tool. Increase efficiency by auto-assigning ticket requests for agents

Automated workflows in Freshservice
Efficiently manage requests

Grant end-users access to a unified service portal for all service requests, use Automation workflows to speed up resolutions.

Self-service portal in Freshservice
Track incidents with ease

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

incident management in Freshservice
360-degree reporting & analytics

Identify bottlenecks, make informed decisions, monitor your ITIL service desk performance, and improve service delivery with custom reporting capabilities.

Reporting dashboard in Freshservice

Everything you need for IT support

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements.

Change Management

Visually track changes from planning to roll out, with our IT help desk tool. Manage tasks with our in-built calendar.

Problem Management

Isolate problems, link to existing or past incidents, perform root cause analyses with timeline of events and minimize disruptions.

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Get your hands on an award-winning software now

Right-sized Service Management for Modern Businesses

Right-sized Service Management for Modern Businesses

Intuitive dashboards

Delivering end-to-end, consumer-grade, end-user and employee experience

Reporting dashboard in Freshservice
Extensible

Enabling enterprise-grade integrations with a marketplace approach, built on an open and secure platform

Apps and integrations available in Freshservice
Intelligent

Providing agility through AI to create contextual and intelligent service delivery

Intelligent automation in Freshservice
Improved agent experience

Boosting productivity using canned responses & gamification

Agent collaboration in Freshservice

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

21-day FREE trial. No credit card required Check out our pricing

We are the best-rated ITSM Software in the market

As per Gartner Peer Review 2021

Criteria
Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5

Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5

Service & Support

4.5

4.4

4.6

4.4

4.5

4.2

Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5

Willingness to recommend

84%

69%

89%

80%

88%

83%

Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

  You're in safe hands

The Freshservice impact on our customers