Freshservice features to enhance your service delivery

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your SaaS-based ITSM software.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your ITIL based service management tool, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your Online ITSM solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.


Identify bottlenecks, make informed decisions, monitor the IT Service Management system performance, and improve service delivery with predefined and custom reporting capabilities.


Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.


Integrated game mechanics transforms the ITSM service desk to a game and makes work fun by motivating agents with rewards for tasks.

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Everything you need for IT Support


Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.


Filter the services by category – from hardware and software to onboarding kits and refund requests.


View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

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The Freshservice impact on our customers

An IT Service Desk trusted by over 40,000 customers