$29
/agent/month, billed annually
$35
/agent/month, billed monthly
Available on Pro and Enterprise
Automate all your repetitive tasks with our built-in tool. Increase efficiency by auto-assigning ticket requests for agents
Grant end-users access to a unified service portal for all service requests, use Automation workflows to speed up resolutions.
Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.
Identify bottlenecks, make informed decisions, monitor your ITIL service desk performance, and improve service delivery with custom reporting capabilities.
Delivering end-to-end, consumer-grade, end-user and employee experience
Enabling enterprise-grade integrations with a marketplace approach, built on an open and secure platform
Providing agility through AI to create contextual and intelligent service delivery
Boosting productivity using canned responses & gamification
For getting started
$19
/agent/month, billed annually
$29/agent/month, billed monthly
For growing businesses across their LOBs
$49
/agent/month, billed annually
$59/agent/month, billed monthly
ITSM + ITOM + Project Management for large organizations
$95
/agent/month, billed annually
$115/agent/month, billed monthly
Service management solution for enterprises
$119
/agent/month, billed annually
$145/agent/month, billed monthly
Transaction Definition: Any action taken via the App node in the Workflow Automator.
$29
/agent/month, billed annually
$35
/agent/month, billed monthly
Available on Pro and Enterprise
Purchase at least one license of Freddy Copilot to get complimentary access to Freddy Insights Beta for all your agents.
Available on Pro and Enterprise plans
$250
1000 Transactions per pack
Starter, Growth, Pro, Enterprise
Validity: End of Billing cycle
Transaction: Any action taken via the App node in the Workflow Automator
$75/mo
for a pack of 500 assets
Unlimited assets at $1500/mo
Available on Growth, Pro, and Enterprise
$15/user/mo
Available on Pro, Enterprise
Invite other team members to collaborate on Projects. These users will have exclusive access to the Project Management module within Freshservice.
$1/employee/month
Available on Pro and Enterprise
Validity: End of Billing cycle
The add-on cost/month is based on the number of employees in an organization
$39/agent/mo
500 suggestions per pack
Available on Enterprise
Validity: End of Billing cycle
Suggestion: Solution article or service item suggestion by Freshservice Virtual Agent.
We DO NOT count the concierge queries and small talk.
All prices are exclusive of applicable taxes
24 x 7 email support and 24 x 5 phone support included with all plans
No credit card required Upgrade, downgrade or cancel anytime No strings attached
As per Gartner Peer Review 2021
Criteria |
|
|
|
|
|
|
---|---|---|---|---|---|---|
Overall Rating |
4.4 |
4.2 |
4.7 |
4.4 |
4.6 |
4.5 |
Product Capabilities |
4.6 |
4.3 |
4.6 |
4.4 |
4.6 |
4.5 |
Service & Support |
4.5 |
4.4 |
4.6 |
4.4 |
4.5 |
4.2 |
Ease of Deployment |
4.3 |
4 |
4.7 |
4.3 |
4.6 |
4.5 |
Willingness to recommend |
84% |
69% |
89% |
80% |
88% |
83% |
Evaluation & Contracting |
4.4 |
4.2 |
4.7 |
4.5 |
4.5 |
4.4 |
SOC 2 Compliance
GDPR Ready
ISO
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