Service desk software

A complete ITSM package

Freshservice service desk software with ITIL-ready framework is tailor-made for all types of organizations. Manage your IT efficiently and enhance productivity with advanced ITSM functions and a powerful, easy-to-use tool at a nominal price. Freshservice offers everything you need for a seamless service desk solution.

Manage and track your assets at a centralized location

Asset Management

Keep track of all your assets' life-cycle from a single place. Link your incidents, service requests, problems, and changes with assets. Easier to discover, understand impact, and prioritize assets in case of any disruption. Discover new assets and monitor future expenses and maintenance incurred.

End users can find answers to all their queries, providing self support with available solutions

Self-service Portal

Isn’t it mind-boggling when you have to spend time replying to trivial queries? Imagine how convenient it'd be when you can empower your end users to find answers to questions on their own. Freshservice's self-service portal can find solutions without involving your agents into the loop or make them wait for responses from the team. Set up a knowledge base and next time, if similar queries arise, your service desk software will automatically suggest the right answer.

Engage your agents with service desk gamification to make their work more fun

Gamification

Make your IT team more fun and happening. Happy agents generate happy customers. Gamify your service desk and keep your agents hooked. Increase your agents' and teams' productivity and boost their performance while they support the end users. Award points, bonus points and trophies for different categories. Create various challenges for your agents to achieve to keep them motivated and competitive.   

Easy to choose and request for any CIs or services with the help of service catalog

Service Catalog

Create wide array of catalogs, providing all the details of IT services in a single portal. Now, have an exhaustive list of IT services provided by an organization to its employees and end users in a systematic catalog format. It's easier to request and process items right through your service desk. 

With service desk automation you can set predefined rules and actions to follow

Service desk automation

Don’t waste any more of your precious time on assigning, categorizing and prioritizing tickets, your service desk will do it for you. Automated service desk software makes it easier to work and saves time you invest in mundane tasks. Create multiple sets of rules for different scenarios and perform actions. Build canned responses for common queries that you can just link to the tickets. Increase your productivity, by resolving more tickets in a shorter span of time efficiently.

Create tickets from different portals for smooth functioning of your service desk

Robust Ticketing Tool

Ensure every incident and service gets ticketed, categorized, marked, tracked and resolved with the service desk solution. Prioritize and assign tasks based on the impact and urgency, complying with the SLA policies. Quicker resolution, workarounds and responses with the seamless workflow of your service desk. Restore normal service and minimize impact at the earliest with a robust ticketing system to handle it all.

Track all your CIs and asset details right through your CMDB

CMDB

Centralized data for all your CIs. Control and manage your hardware and IT inventory right through your service desk. CMDB software defines, understands the hierarchical relationship and dependencies between various assets. Analyze root causes and be proactive during any changes and releases.

Freshservice is cloud based service desk that operates even through your mobile, so you always stay connected

Mobile Service Desk

Freshservice is a cloud-based service desk software that operates even from its mobile app. You no longer have to be tied to your PCs or desks to work. Manage your service desk anywhere, anytime without hiccups through different portals. Worrying about data privacy, installation, configuration, and maintenance issues are things of the past. Save money spent on infrastructure and upgradation, and get rid of storage limit hassle with no hardware restrictions. 

Make your service desk more powerful and efficient with various integration tools

Powerful Integrations

Enhance your service desk software with powerful integration tools. Enhance your IT support system with different integration tools Freshservice provides as add-on features for your service desk software. Save time toggling between different tabs to operate different tools. You won’t have to leave your service desk for any additional queries or actions when you can integrate and use them at one place, with just a few clicks.