For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Freshservice integrates with Freshdesk Contact Center to help you instantly connect your employees with your IT team.
The Freshdesk Contact Center-Freshservice integration helps your IT team attend to an employee’s problem from within your IT service desk on a phone call. With the integration you’ll be able to:
Make and receive calls within Freshservice
Set agent availability status
Convert all missed calls and voicemails to tickets
When your employees and your IT teams are spread across geographies, the Freshservice - Freshdesk Contact Center integration helps you bridge the gap with a dependable phone system. Additionally, agents will have access to historical and contextual data about the caller and will be able to give employees a better IT experience.
Your agents can also:
Transfer calls to colleagues
Add context to a ticket with call recordings and notes
Get notified about a call even if they’re on another window
A good phone system will improve the quality of your service desk. An excellent one will do that and also aid self-service. With the Freshdesk Contact Center integration, you can set up announcements and IVR systems to enable your employees to find the right answers.
Reduce average response time
Help agents attend the right calls
Configure nested IVRs and customize it for different numbers
No need to invest in phone hardware for your service desk.
A web browser and working internet connection are enough to run your call center.
Kick-start your journey with a pay-as-you-grow plan and great call rates.
““If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.””
IT, HR, Facilities
““We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.””
HR, DevOps, IT
““It is a simple-to-configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Our call center is not technical anymore.””
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