Why Integrate Freshservice and Freshdesk Contact Center?

Receive and resolve queries faster

The Freshdesk Contact Center-Freshservice integration helps your IT team attend to an employee’s problem from within your IT service desk on a phone call. With the integration you’ll be able to:

  • Make and receive calls within Freshservice

  • Set agent availability status

  • Convert all missed calls and voicemails to tickets

assign and classify tickets with intelligent automation

Enable your IT teams to have contextual conversations from anywhere

When your employees and your IT teams are spread across geographies, the Freshservice - Freshdesk Contact Center integration helps you bridge the gap with a dependable phone system. Additionally, agents will have access to historical and contextual data about the caller and will be able to give employees a better IT experience.

Your agents can also:

  • Transfer calls to colleagues

  • Add context to a ticket with call recordings and notes

  • Get notified about a call even if they’re on another window

empower employees with self service

Reduce ticket volume with pre-recorded messages and an IVR to automate routing

A  good phone system will improve the quality of your service desk. An excellent one will do that and also aid self-service. With the Freshdesk Contact Center integration, you can set up announcements and IVR systems to enable your employees to find the right answers.

  • Reduce average response time

  • Help agents attend the right calls

  • Configure nested IVRs and customize it for different numbers

assign and classify tickets with intelligent automation copy

Of all the phone systems in the market,

Why Freshdesk Contact Center?

Zero Hardware

No need to invest in phone hardware for your service desk.

Easy to Set Up

A web browser and working internet connection are enough to run your call center.


Kick-start your journey with a pay-as-you-grow plan and great call rates.