Resolve issues faster with chat support

Freshchat integration allows requesters to chat with agents from the self-service portal. This way, agents can save time spent on back and forth emails and quickly get all the necessary details to fix an issue. This reduces the Mean Time To Resolution and also offers the requesters a better employee experience. 

Track and manage employee requests with a single click

Convert chat conversations into incidents tickets to effectively track issues and requests submitted by your employees. The chat conversations will also be captured as part of the ticket to help other agents understand the issue. 

Experience Freshchat within Freshservice

Your agents can now chat with their requesters without leaving Freshservice. The integration brings the Freshchat experience right within Freshservice allowing your agents to offer realtime support and resolve issues faster.