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Freshchat Integration enables faster resolution of tickets with live chat support.
Freshchat integration allows requesters to chat with agents from the self-service portal. This way, agents can save time spent on back and forth emails and quickly get all the necessary details to fix an issue. This reduces the Mean Time To Resolution and also offers the requesters a better employee experience.
Convert chat conversations into incidents tickets to effectively track issues and requests submitted by your employees. The chat conversations will also be captured as part of the ticket to help other agents understand the issue.
Your agents can now chat with their requesters without leaving Freshservice. The integration brings the Freshchat experience right within Freshservice allowing your agents to offer realtime support and resolve issues faster.
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