Enable your IT teams to have contextual conversations from anywhere
When your employees and your IT teams are spread across geographies, the Freshservice - Freshcaller integration helps you bridge the gap with a dependable phone system. Additionally, agents will have access to historical and contextual data about the caller and will be able to give employees a better IT experience.
Your agents can also:
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Transfer calls to colleagues
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Add context to a ticket with call recordings and notes
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Get notified about a call even if they’re on another window