Phone system for IT teams

Receive and resolve queries faster

The Freshcaller-Freshservice integration helps your IT team attend to an employee’s problem from within your IT service desk on a phone call. With the integration you’ll be able to:

Make and receive calls within Freshservice
Set agent availability status
Convert all missed calls and voicemails to tickets

Enable your IT teams to have contextual conversations from anywhere

When your employees and your IT teams are spread across geographies, the Freshservice - Freshcaller integration helps you bridge the gap with a dependable phone system. Additionally, agents will have access to historical and contextual data about the caller and will be able to give employees a better IT experience.

Your agents can also:

Transfer calls to colleagues
Add context to a ticket with call recordings and notes
Get notified about a call even if they’re on another window

Reduce ticket volume with pre-recorded messages and an IVR to automate routing

A good phone system will improve the quality of your service desk. An excellent one will do that and also aid self-service. With the Freshcaller integration, you can set up announcements and IVR systems to enable your employees to find the right answers.