The all in one customer engagement suite
Make it easier for users to contact your IT support team – from the comfort of their favorite app.
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If your organization uses Facebook’s Workplace for internal communication, that’s the hub where all the teams connect. They discuss big wins, product updates, company milestones and so much more. So, why not let them contact your support teams through Workplace, and remove a huge amount of friction from the process.
You can create specific groups on Workplace for, not just for IT, but for other teams like HR, legal, and marketing.
Users can raise issues for these support teams that can be sent to Freshservice as tickets.
They can even tag managers to request approvals for budgets etc. or specific agents who are responsible for certain assets.
These discussions can be sent to Freshservice as tickets. All subsequent conversation gets synced for better context.
It also provides a popular platform for you to publish critical announcements, downtime alerts, known issues, and their solutions.
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