Freddy AI for CX
Automate with AI across the CX lifecycle to build effortless customer experiences.
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Freshservice fits right into your existing business ecosystem with integrations available for popular business apps.
Map bugs to tasks and tickets from inside Freshservice
Share users' screens instantly, and solve problems in real time
Track time on tasks and tickets, plus get the option of invoicing
Sign into your service desk directly from Google Apps with Single Sign On
Time tracking and invoicing options in your service desk
Enhance your customer support with meaningful feedback
Easy to bridge the gap between your service desk and different applications
Send large files and attachments easily
Provide remote desktop assistance with screen-sharing and secure web-based live chat support
Advanced asset discovery module to sync your inventories with the service desk
Share large files and documents from your service desk
Import virtual assets right from cloud storage EC2, RDS and EBS directly to your CMDB
Incident management system to monitor, schedule and create alerts for all your tickets
Convert AWS CloudWatch alarms to tickets and alarm notifications to ticket notes
Send time spent on tickets to QuickBooks for easy billingSend time spent on tickets to QuickBooks for easy billing
Interactive real-time reports with custom dashboards
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