The only IT service desk with built-in game mechanics

Excitement is the name of the game

Let your internal champions pit their best service skills against each other using Freshservice’s arcade feature. Turn every support challenge into an opportunity for motivation and an arena for excellent service battles. Let heros emerge and bask in their successes with Freshservice Arcade. Incentivize them with pre-defined rules for great customer satisfaction rating and other rewards to boost the morale of agents while working on everyday service desk challenges.

Take the boring out of IT

The exclusive integrated game mechanics transforms your internal service desk to a game and improves team morale and engagement. Create a fun work environment by motivating agents with award points/trophies for various tasks.

A public leaderboard for recognition

Every resolved incident is a level up the leaderboard, and each satisfied customer is a bonus point; all you have to do is sit back and witness seamless IT support.

Quests for every task

Some service desk tasks can be more boring than the other – like writing knowledge base articles or clearing impending ticket backlogs.