Deliver consumer-grade service catalog experience with Freshservice

Showcase your services, better

Exhibit a wide array of IT services in a single portal. You can even create department-wise service catalogs.

Submit service requests from anywhere, anytime

Save time with our 24/7 service request and automated agent routing.

Organized vendor management & product catalogue

Get rid of redundant processes. Track every delivery & order requisite of your company.

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Trusted by over 40,000 customers

Enable easy access to IT & non-IT needs for all your employees using Freshservice

service catalog panel
Automation with Freshservice Automation with Freshservice
Insights into service availability Insights into service availability
Rebranding with the service catalog Rebranding with the service catalog

Enable easy access to IT & non-IT needs for all your employees using Freshservice

Add your IT & non-IT needs to the cart

Provide an e-commerce-like shopping experience to your end-users with a catalog of service items.

service catalog panel
Leverage automation

Set up workflows and create business rules to prioritize requests and improve service delivery.

Automation with Freshservice Automation with Freshservice
Get availability insights

Plan purchases and allocate funds to specific departments based on the insights. Provide loan items for temporary use.

Insights into service availability Insights into service availability
Personalize the experience

Customize the service catalog to suit your branding policies, and easily configure fields based on the needs of departments or teams.

Rebranding with the service catalog Rebranding with the service catalog

Democratize Self Service with Freshservice!

Knowledge Base

Provide ample documentation to end-users to resolve issues faster. Streamline quality of articles by analyzing user metrics.

Multi-channel support

Enable users to raise requests from anywhere - embedded widgets, chatbots, in-built caller - for speedy resolution and real-time support.

Self-service bots

Chat with the portal to raise a ticket or request a service item. Improve the experience using NLP-based virtual agents for contextual resolutions.

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Right-sized Service Management for Modern Businesses

Freshservice dashboard Freshservice dashboard
Freshservice apps marketplace Freshservice apps marketplace
Intelligent automation in Freshservice Intelligent automation in Freshservice
Improve agent experience with Freshservice Improve agent experience with Freshservice

Right-sized Service Management for Modern Businesses

Intuitive dashboards

Delivering end-to-end, consumer-grade, end-user and employee experience

Freshservice dashboard Freshservice dashboard
Extensible

Enabling enterprise-grade integrations with a marketplace approach, built on an open and secure platform

Freshservice apps marketplace Freshservice apps marketplace
Intelligent

Providing agility through AI to create contextual and intelligent service delivery

Intelligent automation in Freshservice Intelligent automation in Freshservice
Improved agent experience

Boosting productivity using canned responses & gamification

Improve agent experience with Freshservice Improve agent experience with Freshservice

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

21-day FREE trial. No credit card required.

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The Freshservice impact on our customers