Freshservice features to enhance your service delivery

Incident Management

Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency.

Asset Management

Maintain inventory of IT and non-IT assets. Track and record asset details throughout its lifecycle.

Knowledge Base

Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.


Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.


Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.


Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.

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Now requesting services will be child's play

Service Catalog Panel

Check out the services offered to you, its price, ETA, and who’s working on it and place a request from the service catalog dashboard.

Dispatch’r for Approval

Pre-define conditions to trigger specific actions.

Multiple Service Requests

Request for multiple related items with original request.

The Freshservice impact on our customers

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