Trusted by over 40,000 customers

 Simplify access for all your employees using Freshservice

service catalog
Workflow automation in Freshservice Workflow automation in Freshservice
Availability insights in Freshservice Availability insights in Freshservice
Customize your service portal in Freshservice Customize your service portal in Freshservice

 Simplify access for all your employees using Freshservice

Add IT needs to the cart

Provide an e-commerce-like shopping experience to your end-users with a catalog of service items.

service catalog
Leverage automation

Set up workflows and create business rules to prioritize requests and improve service delivery.

Workflow automation in Freshservice Workflow automation in Freshservice
Get availability insights

Plan purchases and allocate funds to specific departments based on the insights. Provide loan items for temporary use.

Availability insights in Freshservice Availability insights in Freshservice
Personalize the experience

Customize the service catalog to suit your branding policies, and easily configure fields based on the needs of departments or teams.

Customize your service portal in Freshservice Customize your service portal in Freshservice

Democratize Self Service with Freshservice!

Knowledge Base

Provide ample documentation to end-users to resolve issues faster. Streamline quality of articles by analyzing user metrics.

Multi-channel support

Enable users to raise requests from anywhere - embedded widgets, chatbots, in-built caller - for speedy resolution and real-time support.

Self-service bots

Chat with the portal to raise a ticket or request a service item. Improve the experience using NLP-based virtual agents for contextual resolutions

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Right-sized Service Management for Modern Businesses

Freshservice analytics dashboard feature screenshot Freshservice analytics dashboard feature screenshot
Freshservice apps marketplace Freshservice apps marketplace
Intelligent automation in Freshservice Intelligent automation in Freshservice
Improve agent experience with Freshservice Improve agent experience with Freshservice

Right-sized Service Management for Modern Businesses

Intuitive dashboards

Delivering end-to-end, consumer-grade, end-user and employee experience

Freshservice analytics dashboard feature screenshot Freshservice analytics dashboard feature screenshot
Extensible

Enabling enterprise-grade integrations with a marketplace approach, built on an open and secure platform

Freshservice apps marketplace Freshservice apps marketplace
Intelligent

Providing agility through AI to create contextual and intelligent service delivery

Intelligent automation in Freshservice Intelligent automation in Freshservice
Improved agent experience

Boosting productivity using canned responses & gamification

Improve agent experience with Freshservice Improve agent experience with Freshservice

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

21-day FREE trial. No credit card required.

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The Freshservice impact on our customers