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Feature List |
STARTER $19/agent/month, billed annually $29 /agent/month, billed monthly |
GROWTH $49/agent/month, billed annually $59 /agent/month, billed monthly |
PRO $95/agent/month, billed annually $115 /agent/month, billed monthly |
ENTERPRISE $119/agent/month, billed annually $145 /agent/month, billed monthly |
| IT Service Management (ITSM) | ||||
| Channels - Email, Phone, Chat, Widget | ||||
| ServiceBot on Microsoft Teams and Slack | ||||
| Self Service | ||||
| Knowledge Management | ||||
| Incident Management | ||||
| SLA Policy |
Single
|
Multiple
|
Multiple
|
Multiple
|
| Service Catalog and Request Management | ||||
| Managed Service Provider (MSP) Mode | ||||
| Problem Management | ||||
| Release Management | ||||
| Change Management | ||||
| Request for Change | ||||
| Workload Management | ||||
| ServiceBot With Virtual Agent on Microsoft Teams and Slack | ||||
| Project Portfolio Management | ||||
| Agile, Waterfall and Hybrid Modes | ||||
| Project Templates | ||||
| Project Cloning | ||||
| Private Projects | ||||
| Gantt and Roadmap Planning | ||||
| Kanban Board | ||||
| Time Tracking | ||||
| Bug Tracking | ||||
| Test Case Management | ||||
| Smart Delay Prediction | ||||
| Collaborate with @mentions | ||||
| Reporting on Project tasks | ||||
| Sprint Insights | ||||
| Custom Task Types | ||||
| Custom Task Statuses | ||||
| Custom Task Fields | ||||
| Custom Task Workflows | ||||
| Project Management Access for Requesters @ $15 /user/month | ||||
| Reporting and Analytics | ||||
| Analytics Starter | ||||
| Analytics Pro | ||||
| Team Dashboards | ||||
| Agent Productivity and Automations | ||||
| Task Management | ||||
| Canned Responses | ||||
| Webhooks | ||||
| Public and Private Notes in Tickets | ||||
| Tags | ||||
| Integrated Game Mechanics | ||||
| Occassional Agents | ||||
| Round Robin Ticket Assignment | ||||
| Thank you Detector | ||||
| CSAT Surveys | ||||
| Workflow Automator | ||||
| Scheduler | ||||
| Orchestration Apps and Reports | ||||
| Orchestration transactions |
1000 transactions/mo/account
|
2000 transactions/mo/account
|
5000 transactions/mo/account
|
20000 transactions/mo/account
|
| Execution Logs | ||||
| Time Tracking | ||||
| Custom Agent Dashboard | ||||
| Approval Workflows | ||||
| Business Rules | ||||
| Priority Matrix | ||||
| Agent Collision Detection | ||||
| Custom Objects | ||||
| Ticket Field Predictions | ||||
| Freddy copilot add-on (BETA) | ||||
| Platform | ||||
| Marketplace | ||||
| Freshservice for Android | ||||
| Freshservice for iOS | ||||
| API Access |
100 API Calls/min
|
200 API Calls/min
|
400 API Calls/min
|
500 API Calls/min
|
| Freshservice-Freshdesk Integration | ||||
| Connector App Tasks @ $80 for 5k tasks | ||||
| Sandbox | ||||
| Customer Support | ||||
| Documentation | ||||
| Community forums | ||||
| 24/7 Email Support | ||||
| 24/5 Phone Support | ||||
| 24/7 Chat Support | ||||
| Security and Controls | ||||
| Data Center Location | ||||
| GDPR | ||||
| SOC 2 | ||||
| Custom SSL Certificate | ||||
| Single Sign on | ||||
| Domain Restriction | ||||
| Multiple Portal Languages | ||||
| Custom Domain Mapping | ||||
| Custom Mailbox | ||||
| Access Controls | ||||
| Portal Customization | ||||
| Multiple Business Hours | ||||
| IP Range Restriction | ||||
| Audit Logs | ||||
| Freshservice for Business Teams | ||||
| Employee Onboarding | ||||
| Employee Offboarding | ||||
| Self-serve Employee Document Generation | ||||
| Workspaces | ||||
| Business Agent Add-On @ $39 /agent/month | ||||
All prices are exclusive of applicable taxes
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