Freshservice pricing

Right-Size Your IT Service Management

Products

Freshservice

Starter

For getting started

$19

/agent/month, billed annually

Start free trial
  • Workspaces

  • Incident Management

  • Knowledge Base

  • Self Service Portal

  • SLA Management

  • Workflow Automator

  • Orchestration

  • ServiceBot on Microsoft Teams and Slack

  • Access Controls

  • Analytics Starter

  • Multiple Portal Languages

  • Custom SSL

  • Marketplace Apps

  • Mobile Apps

  • 1000 Orchestration transactions/mo/account

Growth

For growing businesses across their LOBs

$49

/agent/month, billed annually

Start free trial

Everything in Starter and...

  • Service Catalog

  • Asset Management - Includes 100 managed assets

  • Purchase Order Management

  • Employee Onboarding

  • On-call Management

  • Portal Customization

  • MSP Mode

  • Multiple SLAs

  • Business Rules

  • Approval Workflows

  • Business Hours

  • Cloud Management

  • 2000 Orchestration transactions/mo/account

Pro

ITSM + ITOM + Project Management for large organizations

$95

/agent/month, billed annually

Start free trial

Everything in Growth and...

  • Problem Management

  • Change Management

  • Release Management

  • Project Management

  • Software License Management

  • Contract Management

  • Major Incident Management

  • Status Page

  • Alert Management

  • Service Health Monitoring

  • Analytics Pro

  • Team Dashboards

  • IP Range Restrictions

  • 5000 Orchestration transactions/mo/account

  • Workload Management

  • Custom Objects

Enterprise

Service management solution for enterprises

$119

/agent/month, billed annually

Start free trial

Everything in Pro and...

  • Sandbox

  • Audit Logs

  • 20,000 Orchestration transactions/mo/account

BETA

  • ServiceBot With Virtual Agent on Microsoft Teams and Slack

Get add-ons that help you do more with Freshservice

Freddy Copilot

Personal generative AI assistant for your support team

Freddy Insights

Generative AI-powered performance analysis and recommendations for leaders

Orchestration Transaction Pack

Starter, Growth, Pro, Enterprise

Advanced Discovery and Dependency Mapping

Growth, Pro, Enterprise

Assets Pack

Growth, Pro, Enterprise

Project Management

Pro, Enterprise

SaaS Management

Pro, Enterprise

Business Agents

Pro, Enterprise

Connector App Tasks

Pro, Enterprise

Frequently asked questions

What are managed assets?

Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.

How does the 14-day free trial work?

After you sign up, you get free unrestricted access to all the features available in Freshservice for 14 days. Thereafter, you can upgrade to a suitable plan.

Is my data safe?

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.

Can I upgrade or downgrade my subscription?

Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details.

What is Orchestration?

Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with homegrown apps as well as other popular apps for a unified, comprehensive automation engine across the org.

Freshservice’s Orchestration Center provides out of the box integrations with 3rd party applications that can be easily combined with freshservice workflows to streamline and  automate frequent, repeatable processes.

Learn more

What is an orchestration transaction?

Any action taken via the App node in the Workflow Automator is classified as a transaction

Who is an agent? Can I add an agent on short term basis?

In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $1. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.

What is Freddy?

Freddy is a premium AI offering from Freshworks. It includes pre-trained NLP to understand frequently used IT terms and AI servicebots that deliver on-demand Self Service support in channels requesters frequently use. Freddy's predictive intelligence capabilities include canned response suggestions, solution article suggestions and ticket field predictions.

Have any other questions?

If you have questions about Freshservice or the sign up process, please email us at support@freshservice.com and we will be glad to answer all your questions.