Leverage ITIL-aligned features with our IT service desk software

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online ITIL helpdesk software.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your SaaS based ITIL helpdesk tool, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based ITIL helpdesk solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

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Trusted by over 40,000 customers

Boost productivity with our award-winning ITSM tool

incident management
service catalog
Self-service portal in Freshservice Self-service portal in Freshservice
Freshservice apps marketplace Freshservice apps marketplace

Boost productivity with our award-winning ITSM tool

Track incidents

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

incident management
Build a Service Catalog

Provide an e-commerce-like shopping experience for your employees while building multiple service items together.

service catalog
Re-define self-service

Enable users to look up solutions from the knowledge base, and let them raise requests directly from your customizable support portal,

Self-service portal in Freshservice Self-service portal in Freshservice
Enable integrations

Integrate and automate actions with 3rd party apps easily with orchestration center using simple workflows.

Freshservice apps marketplace Freshservice apps marketplace

An intelligent IT service desk for modern businesses

Manage SLAs efficiently

Set multiple SLA policies for creating task deadlines based on different business hours or ticket categories.

Reporting

Identify bottlenecks, make informed decisions, monitor your ITIL service desk performance, and improve service delivery with predefined and custom reporting capabilities.

Collaborate effectively

Collaborate better with a simple chat-like UI – highlight ticket information, tag a fellow agent or reply to a message.

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See what customers and analysts have to say about us

Not convinced? Here are more reasons to choose Freshservice.

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
Asset life cycle management feature in Freshservice Asset life cycle management feature in Freshservice
Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Reporting dashboard in Freshservice Reporting dashboard in Freshservice

Not convinced? Here are more reasons to choose Freshservice.

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
Manage assets from a single pane

Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

Asset life cycle management feature in Freshservice Asset life cycle management feature in Freshservice
Reach users where they are

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Make informed decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

Reporting dashboard in Freshservice Reporting dashboard in Freshservice

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

14-day FREE trial. No credit card required.

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria
servicenow v1
bmc v1
fs v1
solar v1
jira v1
engine v1
Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5
Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5
Service & Support

4.5

4.4

4.6

4.4

4.5

4.2
Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5
Willingness to recommend

84%

69%

89%

80%

88%

83%
Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

  You're in safe hands

The Freshservice impact on our customers