$29
/agent/month, billed annually
$35
/agent/month, billed monthly
Available on Pro and Enterprise
Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.
Enable users to look up solutions from the knowledge base, and let them raise requests directly from your customizable support portal,
Collaborate better with a simple chat-like UI – highlight ticket information, tag a fellow agent or reply to a message.
Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.
Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.
Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.
Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.
SOC 2 Compliance
GDPR Ready
ISO
As per Gartner Peer Review 2019
Criteria |
|
|
|
|
|
|
---|---|---|---|---|---|---|
Overall Rating |
4.4 |
4.2 |
4.7 |
4.4 |
4.6 |
4.5 |
Product Capabilities |
4.6 |
4.3 |
4.6 |
4.4 |
4.6 |
4.5 |
Service & Support |
4.5 |
4.4 |
4.6 |
4.4 |
4.5 |
4.2 |
Ease of Deployment |
4.3 |
4 |
4.7 |
4.3 |
4.6 |
4.5 |
Willingness to recommend |
84% |
69% |
89% |
80% |
88% |
83% |
Evaluation & Contracting |
4.4 |
4.2 |
4.7 |
4.5 |
4.5 |
4.4 |
For getting started
$19
/agent/month, billed annually
$29/agent/month, billed monthly
For growing businesses across their LOBs
$49
/agent/month, billed annually
$59/agent/month, billed monthly
ITSM + ITOM + Project Management for large organizations
$95
/agent/month, billed annually
$115/agent/month, billed monthly
Service management solution for enterprises
$119
/agent/month, billed annually
$145/agent/month, billed monthly
Transaction Definition: Any action taken via the App node in the Workflow Automator.
$29
/agent/month, billed annually
$35
/agent/month, billed monthly
Available on Pro and Enterprise
Purchase at least one license of Freddy Copilot to get complimentary access to Freddy Insights Beta for all your agents.
Available on Pro and Enterprise plans
$250
1000 Transactions per pack
Starter, Growth, Pro, Enterprise
Validity: End of Billing cycle
Transaction: Any action taken via the App node in the Workflow Automator
$75/mo
for a pack of 500 assets
Unlimited assets at $1500/mo
Available on Growth, Pro, and Enterprise
$15/user/mo
Available on Pro, Enterprise
Invite other team members to collaborate on Projects. These users will have exclusive access to the Project Management module within Freshservice.
$1/employee/month
Available on Pro and Enterprise
Validity: End of Billing cycle
The add-on cost/month is based on the number of employees in an organization
$39/agent/mo
500 suggestions per pack
Available on Enterprise
Validity: End of Billing cycle
Suggestion: Solution article or service item suggestion by Freshservice Virtual Agent.
We DO NOT count the concierge queries and small talk.
All prices are exclusive of applicable taxes
24 x 7 email support and 24 x 5 phone support included with all plans
No credit card required Upgrade, downgrade or cancel anytime No strings attached
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