Reason 1

ITSM solution that is right sized for your growing needs

• Proven, mature, scalable service management solution that will future proof your IT investment.
• From basic ticketing to Al-assisted helpdesk, Freshservice fits the needs and allow organizations to grow and scale without having to switch.
• As per Garter, Freshservice has Increased Product Maturity, to an upper-intermediate SM tool. The ongoing roadmap suggests that the product will continue to evolve quickly.

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Reason 3

Active investment in product development with smooth releases and upgrades

• Released game-changing ITOM features such as On-Call Management, and a significantly enhanced Alert Management module powered by intelligent alert grouping.
• Agile approach to product updates, with a rolling release model that enables monthly product updates. Feature flags on updates enable customers to select new capabilities they would like to adopt or exclude.

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Reason 5

Recognized by leading analyst firms, consultants, and customers

• Rated the best IT Service Management tool on G2 Crowd 2022.
• Winner of the Gartner Peer Insights Customer Choice Award 2019.