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Is your IT service management solution right-sized for your needs?
Investing in an ITSM solution that’s too sophisticated for your business may seem like a forward-looking decision initially, but it starts to cost you too much, too fast. It is hard to configure, creates external dependencies, and is hard for agents to control and work. Over time, the ITSM tool only incurs steep costs while delivering little to no value. What you’re left with is a low-yield, costly Bentley rusting in your backyard.
Instead, choose a solution that scales as you grow to fit the changing business needs while catering to your current stage of IT maturity. Right-size your ITSM to make sense for you, now. Here's how organizations of all sizes moved their IT operations to Freshservice to enjoy the benefits of reduced upfront capex, improved ROI, shorter payback period, speedy deployments, and greater IT agility.
Savings from retiring legacy systems
Service agent productivity
End-user productivity gains
Omni-channel service delivery
Easy and quick deployment
Know more about the Freshworks’ Direct Partnership Model designed to provide a holistic value assurance approach to customer onboarding
Gartner Peer Insights Customers' Choice for ITSM Tools
CIOReview Most Promising ITSM award 2020
G2 Service Desk Software Leader Fall 2020
Capterra's Most Popular ITSM Software
SOC 2 Compliance
US-EU Privacy Shield
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