If you are relatively new to running an IT operations team or a service desk, you are likely to come across common yet complex issues that hinder your everyday operations. It can be extremely daunting to think beyond the next issue when you are trying to cope with the volume and different types of calls, and working out what changes that need to be made and how. James Gander, ITSM consultant and Marketing Director of itSMFnz, covers four of the most common issues faced by IT managers and leaders.

Read this white paper to:

  • Reduce stress from heavy workload in IT operations
  • Prevent and cut down calls for redundant issues
  • Resolve issues within SLA
  • Break information silos inside teams
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