Gamification is often mistakenly regarded as quirky and trivial. It can be difficult to convince management of the potential benefits of using a gamified approach, particularly for IT service management. There are questions that need to be answered, such as “Will this work for the service desk and the organization? Are we ready for it? Do we understand how it works and know how to get the best out of it?

Read this white paper to:
  • Practical suggestions on how to tackle the cultural challenges and employee resistance
  • Real-life examples of how gamification can be used by service desks and IT organizations
  • How ITSM tools can enhance service quality and employee satisfaction
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