75% of all employees over the next decade will be millennials and Gen Y. With employees expecting consumer-level online experiences even within organizations, it is prudent to build SLA and corresponding customer expectation matrices that look into the full value chain that IT services are built upon.

Read this white paper to:
  • The correlation between SLAs and customer expectation
  • Reactive measures to proactive iterations – is customer satisfaction your top priority today?
Complete the form to download whitepaper