Enterprise service management has come a long way in the last ten years. What was once merely the use of IT service management (ITSM) technology in other business functions can now be used by other business functions to do so much more: Improve quality of service and the customer experience, increase operational efficiency, reduce costs, and improve managerial insight and governance.

Read this white paper to better understand:

  • What enterprise service management is
  • How enterprise service management can help corporate service providers with common issues
  • Drivers for, and benefits of, enterprise service management
  • How to start, plan, deploy, and succeed with enterprise service management
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