CASE STUDY
How Sonata reduced its average ticket resolution time to an hour
CASE STUDY
Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks
CASE STUDY
Glen Dimplex transforms EX by unifying IT Service Management across Global Operations
CASE STUDY
Private education leader ADvTECH harnesses Analytics to ace proactive service management with Freshservice
CASE STUDY
OfS decreases its average resolution time by 67% with Freshservice’s AI agent
CASE STUDY
RedSalud unifies EX across its subsidiaries with Freshservice
CASE STUDY
How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days
Barkley improves employee confidence in IT with a 160% increase in employee satisfaction
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ISM experiences improved support with 80% CSAT
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French company gets drastic improvement in SLA
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Averda's one-stop shop for all support requests
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BankBazaar achieves 50% reduction in first response time with Freshservice
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Freshservice has changed the way our teams work
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Setting up Freshservice was surprisingly quick
Freshservice promotes a culture of efficiency
HOLT CAT conquers their scalable ITSM needs with Freshservice
Level up the workplace with automation and AI
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The Price of Legacy Service Desk
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Debunking 5 AI Myths in ITSM
IT Service Catalog Best Practices
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2021 Key Issues: The CIO Agenda
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Raising the Bar for Digital Employee Experience
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ITSM for higher education
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A to Z of new ITSM tool Implementation
Configuration Management in cloud environment
ITSM in Healthcare
Artificial Intelligence in ITSM
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The Essential Guide to Self-service Success
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The Road to a World-Class Campus IT Experience
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A CIO's Guide to AIOPs - Constellation Research
Hackett Group Study: 2022 Key Issues
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2021 Gartner® Magic Quadrant™ for ITSM tools
Flip-the-switch on your self-service strategy
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Rightsizing AI for ITSM success
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Service Desk Maturity Assessment
Magic Quadrant for IT Service Management Tools
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