A few takeaways from this webinar: 


stuart stuart

Stuart Rance

Consultant, Trainer, Author

Optimal Service Management Ltd.

Stuart is a consultant, trainer and author, and is an expert in ITSM and information security management. He was an author for ITIL® Practitioner, RESILIA™: Cyber Resilience Best Practice, and ITIL Service Transition, and he is currently helping to write the next release of ITIL, which will be published later in 2018. Stuart is an examiner for RESILIA and ITIL, and teaches these as well as CISSP and many other topics.