As the pace of digital transformation increases, businesses are expected to understand employees’ requirements and meet their needs on time. To be effective in creating business value, organizations must transform into an agile, employee-centric innovator with even more efficient processes and service delivery.

 If you are implementing an ITIL-based framework for your IT organization then a Service Catalog should be an integral part of your planning. ITIL service catalog helps businesses to classify services that are offered and present them to users, using an intuitive UI.

In this eBook, we will look at seven examples that will demonstrate the service catalog’s usage and extension beyond just IT.


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