Introduction

While a lot has been spoken about the theories of gamification and the culture change required to encourage its adoption in the workforce, the core of the matter has been open-ended for the better part. Something that customers always ask us is how to practically implement gamification in the service desk. 

On that note, we’re thrilled to share our trade secrets with the wider ITSM community, secrets that have helped our customers like Cordant Group in London, increase customer satisfaction rating from a huge service desk backlog to a whopping 96%.

What you'll get out of this Ebook
  • What is wrong with today’s service desk?

  • What is Gamification?

  • How is ticketing made fun?

  • The trade secret


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