Introduction

Self-service remains the sure-fire way to deliver outstanding IT support and meet growing demands within the organisation. Especially when every incident and request that is raised for you to resolve, costs you time, money and immeasurable effort. When you need to alleviate the load on your service desk and still manage to keep your customers happy - establishing seamless self-service processes in your service desk is the natural solution. 

What you'll get out of this Ebook

  • Introduction to self-service

  • 101 on designing, deploying and sustaining a successful ITSM self-service portal


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