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Dynamic work environment and millennials’ expectations make higher education institutes continuously rethink the way campuses operate. In the steps to prepare the students for a dynamic job-ready world with a digital environment, ITSM remains one of the influential factors. Although universities make tremendous strides to drive changes to the campus environment with intelligent IT solutions, the road to a smart campus remains a futuristic task. An intuitive & modern ITSM tools form the basis of a smart campus as the lack of technological integration increases the operational cost, puts data security at risk, and hinders the campus’s operational efficiency.
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