Discover the Freshservice advantage

Custom Ticket Statuses
Incident Management

Resolve issues raised via email, self-service portal, phone, or in person from a single portal. Track, prioritize, assign, and automate resolution processes.

Custom Ticket Statuses
Asset Management

Maintain inventory of IT and non-IT assets. Be it contracts, hardware, software, and other configuration items, track and record asset details throughout its lifecycle.

Custom Ticket Statuses
Reporting

Measure progress, get insight into performances of teams with auto-generated reports and make informed decisions.

Custom Ticket Statuses
Knowledge Management

Create solutions for incidents, automatically convert it to knowledge base articles, and use canned responses for similar requests.

Process
Mobile Service Desk

Carry your service desk wherever you go with our native apps for Android and iOS. Provide and receive support from anywhere, anytime.

Custom Ticket Statuses
Powerful Automation

Save time, energy, and money by automating all your tasks. Let it assign, prioritize, and categorize your tickets and reduce your workload.


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