Metrics that Matter -

A CIO’s Perspective

Why the On-demand webinar:

Your service desk today creates a lot of data. Some useful and some just for vanity. So, how do you zero-in on the metrics that impact everyday business?

In this webinar with Prasad Ramakrishnan, learn more about a global CIO’s take on identifying and managing metrics that inspire positive user behavior and deliver superior customer experience.

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A few takeaways from this webinar:

How to arrive at the metrics that drive positive business outcomes while also ignoring the metrics that don’t matter
Insights into how a global enterprise reinvented its world-class IT support model using the right metrics
6 best practices you should start doing right away at your enterprise

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Metrics that Matter -

A CIO’s Perspective

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