Why the On-demand webinar:
Your service desk today creates a lot of data. Some useful and some just for vanity. So, how do you zero-in on the metrics that impact everyday business?
In this webinar with Prasad Ramakrishnan, learn more about a global CIO’s take on identifying and managing metrics that inspire positive user behavior and deliver superior customer experience.
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A few takeaways from this webinar:
How to arrive at the metrics that drive positive business outcomes while also ignoring the metrics that don’t matter
Insights into how a global enterprise reinvented its world-class IT support model using the right metrics
6 best practices you should start doing right away at your enterprise
CIO, Freshworks, Inc.
Prasad Ramakrishnan is the Chief Information Officer at Freshworks. With over 30 years of experience managing IT at Veeva Systems, HotChalk, and Brocade, he has successfully transitioned companies from a traditional IT architecture to a user-experience focused, cloud-only architecture.
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