The implementation of a new IT service desk is a critical juncture in the service desk lifecycle and the success of your IT strategy. Ambiguity and uncertainty often surround it. With hidden obstacles lurking around every stage of the implementation process, faulty implementation and poor onboarding can put you on the back foot.

In this e-book, we aim to bring method to the madness. With two consecutive award-winning implementations and many other successful go-lives under our belt, we aim to collect and distill our experience of onboarding customers seamlessly.

This ebook covers what works & what doesn’t, tips & tricks, lessons learned & success stories, so you can better strive to ensure a successful, business interruption-free service desk implementation.

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