Introduction

Today, technology transforms our quality of life. Following the trend of other industries, healthcare leverages the benefits of IT and technology to provide world-class service. ITIL framework helps businesses to track processes and improve efficiency. Fragmented IT departments across hospital chains have their own IT team and CIOs. It is vital to implement a single service desk system to consolidate fragmented data. Healthcare IT is dependent on technology to provide advanced patient care and world-class facilities. Service quality is crucial in healthcare IT that it cannot afford to have any service outage or disruption.

What you'll get out of this Ebook

• Role of Technology in Healthcare

• Drivers of ITSM in Healthcare

• Role of the service desk in healthcare

• Case Study: How Western Sussex Hospitals NHS Trust benefited from implementing a service desk