Introduction
Today, technology transforms our quality of life. Following the trend of other industries, healthcare leverages the benefits of IT and technology to provide world-class service. ITIL framework helps businesses to track processes and improve efficiency. Fragmented IT departments across hospital chains have their own IT team and CIOs. It is vital to implement a single service desk system to consolidate fragmented data. Healthcare IT is dependent on technology to provide advanced patient care and world-class facilities. Service quality is crucial in healthcare IT that it cannot afford to have any service outage or disruption.
What you'll get out of this Ebook
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Role of Technology in Healthcare
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Drivers of ITSM in Healthcare
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Role of the service desk in healthcare
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Case Study: How Western Sussex Hospitals NHS Trust benefited from implementing a service desk