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Today, technology transforms our quality of life. Following the trend of other industries, healthcare leverages the benefits of IT and technology to provide world-class service. ITIL framework helps businesses to track processes and improve efficiency. Fragmented IT departments across hospital chains have their own IT team and CIOs. It is vital to implement a single service desk system to consolidate fragmented data. Healthcare IT is dependent on technology to provide advanced patient care and world-class facilities. Service quality is crucial in healthcare IT that it cannot afford to have any service outage or disruption.
Role of Technology in Healthcare
Drivers of ITSM in Healthcare
Role of the service desk in healthcare
Case Study: How Western Sussex Hospitals NHS Trust benefited from implementing a service desk
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