Introduction

Today, technology transforms our quality of life. Following the trend of other industries, healthcare leverages the benefits of IT and technology to provide world-class service. ITIL framework helps businesses to track processes and improve efficiency. Fragmented IT departments across hospital chains have their own IT team and CIOs. It is vital to implement a single service desk system to consolidate fragmented data. Healthcare IT is dependent on technology to provide advanced patient care and world-class facilities. Service quality is crucial in healthcare IT that it cannot afford to have any service outage or disruption.

What you'll get out of this Ebook
  • Role of Technology in Healthcare

  • Drivers of ITSM in Healthcare

  • Role of the service desk in healthcare

  • Case Study: How Western Sussex Hospitals NHS Trust benefited from implementing a service desk


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