Freddy AI for CX
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Hyperconnected employees who work from anywhere and across time-zones expect reliable, accessible, and available IT support at all times. Employees require a variety of services every day and a service catalog simplifies access to these services and keeps them productive. With e-commerce like store-front of curated IT related services, a service catalog facilitates easy interactions with the IT team and improves processes.
Most enterprises now understand the “Why” of a service catalog, but struggle with the “What” and “How” which can essentially make or break its adoption. A well-deﬁned and accessible service catalog, in conjunction with self-service capabilities, can give back more time to the IT teams for strategic initiatives.
This whitepaper aims to uncover how IT teams can design, develop, implement, and drive adoption of a service catalog to deliver industry-leading service experiences.
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