Implementing Lean in ITSM

Introduction

IT teams are the backbone of every organization-be it a large enterprise, a medium-sized firm or a small, growing company. Indeed, the IT teams have come a long way since the early days of digital evolution in the workplace. The question to be considered is why the adoption of Lean in ITSM is not widespread. 

As we are a bunch of do-gooders, we decide to bring to you, a brief report on the advantages of implementing Lean in ITSM and how to implement it in your ITSM process to be more efficient.

What you'll get out of this whitepaper

This whitepaper will provide you with:

• A brief history of Lean
• Lean in Information Technology Service Management(ITSM)
• Where can Lean be implemented?