Introduction

AI and ML technology is seeing a rapid evolution over the years and has a deep impact on our everyday lives, be it the shopping experience on Amazon or navigating the streets of a new city with Google Maps. 

What about “work” in that case? As an IT Service Management (ITSM) professional, how can intelligent automation bring value to the current ways of service delivery & managing the various kinds of support tickets that come your way? 

What you'll get out of this whitepaper

This whitepaper will provide you with:

• Insights on the need for Intelligent automation in ITSM

• How to design an intelligent automation strategy