Are any of these scenarios with your incumbent ITSM tool keeping you awake at night?  

• Rising agent fatigue and employee frustrations

• Simple workflow changes causing massive delays

• Inability to extend service management to other lines of business

If yes, then you need to take a closer look at your ITSM strategy.

Today CIOs are rethinking their ITSM strategy from an ROI and value perspective, juggling short-term, day-to-day incremental requirements against longer-term cultural changes. 

Based on our experience working with organizations that have turned around their service management experience, this ebook details 7 scenarios where we think there’s an opportunity to flip the switch on your ITSM strategy.