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Are any of these scenarios with your incumbent ITSM tool keeping you awake at night?
Rising agent fatigue and employee frustrations
Simple workflow changes causing massive delays
Inability to extend service management to other lines of business
If yes, then you need to take a closer look at your ITSM strategy.
Today CIOs are rethinking their ITSM strategy from an ROI and value perspective, juggling short-term, day-to-day incremental requirements against longer-term cultural changes.
Based on our experience working with organizations that have turned around their service management experience, this ebook details 7 scenarios where we think there’s an opportunity to flip the switch on your ITSM strategy.
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How Freshservice customers are realizing a 3X return
Improved service agent and end-user productivity; improved IT operations efficiency; and retirement of legacy system
A framework for calculating what the ROI might be for your organization
Know Forrester’s methodology for determining the benefits and savings enabled by Fershservice
Freshservice customers highlighted added benefits such as wide range of plug-ins and applications
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