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It’s time to face the facts. IT has got a problem- the severe disconnect it experiences with the business side of the organization. The relationship between IT and the rest of the organization usually turns out to be one where IT is viewed merely as a place to approach at problematic times and them ignore it until the next problem crops up. This imbalance causes a basic issue with trust and respect amongst the business departments and service desk. The major part of the issue is rooted in the IT department’s difficulty in adequately showcasing and demonstrating the value of their services to the rest of the organization.
Fixing this basic disconnect between IT and the rest of the business is the paramount importance for the success and even sustenance of an organization. Read about why self-service is the key to fixing the issue and bringing back the lost trust.
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