Case studies
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How Sonata reduced its average ticket resolution time to an hour
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Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks
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Glen Dimplex transforms EX by unifying IT Service Management across Global Operations
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Private education leader ADvTECH harnesses Analytics to ace proactive service management with Freshservice
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OfS decreases its average resolution time by 67% with Freshservice’s AI agent
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RedSalud unifies EX across its subsidiaries with Freshservice
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How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days
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Barkley improves employee confidence in IT with a 160% increase in employee satisfaction
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ISM experiences improved support with 80% CSAT
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French company gets drastic improvement in SLA
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Averda's one-stop shop for all support requests
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BankBazaar achieves 50% reduction in first response time with Freshservice
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Freshservice has changed the way our teams work
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Setting up Freshservice was surprisingly quick
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Freshservice promotes a culture of efficiency
HOLT CAT conquers their scalable ITSM needs with Freshservice
