Freddy AI for CX
Automate with AI across the CX lifecycle to build effortless customer experiences.
Learn More ➝
User issues never go on holiday. Newer ones are always around the corner and a service desk agent is a lifeline that users reach for when something’s wrong. Effective incident management should be a key part of all businesses. With technologies and workflows getting more convoluted and unified, systems are vulnerable to unexpected downtime that may impact business continuity and productivity.
Incident Management Process is about getting things back up quickly and restoring services when there is an issue- even if this means implementing workarounds and quick fixes in adherence to the service level agreements.
Freshservice provides an on the go incident management suite that helps to track, prioritize, and assign tickets effortlessly, empower self-service and automate resolution processes to drive efficiency through multi-channel support.
Download the whitepaper to have a look at the Incident Management Process Flow in Freshservice.
Insights from this whitepaper
Incident Management Process Flow
Sources in Freshservice that helps with effective incident management
By clicking on "VIEW WHITEPAPER " you agree to our T & C and privacy notice
Sorry, our deep-dive didn’t help. Please try a different search term.