Freddy AI for CX
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IT and technology innovation leads to new changes within the organization. To remain competitive, it is crucial for businesses to adapt faster to the changing trends. However, it is important to not interrupt the current working state while implementing these changes.
Change management process is a gatekeeper which ensures minimum risk and impact to the ongoing Infrastructure & Operations. It performs quality control checks to ensure change and release activities are as per plan. ITIL Change management helps businesses to deploy new changes without any disruption or downtime.
Relationship with project management
Relationship with agile development practices
Change management automation
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