Introduction

We’ve been working on making analytics within Freshservice even better. And after lots of research, brainstorming, and testing, we’ve arrived at a cleaner, leaner interface for analytics on Freshservice. We’ve added a few new functionalities and tweaked others to give customers a more seamless and intuitive experience.

As IT professionals, we recognize the need for data & analytics to be more meaningful and go beyond just numbers or charts. These enhancements will make analytics within Freshservice visually better and easier to consume. The addition of new functionalities will enable more intuitive ways to view data and make sense of service desk performance.