Case studies
Aramex improves agent productivity by 50% with Freshservice to foster a culture of innovation
PPS embraces digital transformation to add business value with Freshservice
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OfficeMax achieves 40% improvement in first response time with freshservice
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Grant Broadcasters reduces open tickets by 80% with Freshservice.
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Arco achieves 96% customer satisfaction with Freshservice
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canfitpro achieves 93% CSAT score using Freshservice
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Marsh & Parsons improves self service adoption by 200% with Freshservice
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Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice
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ESD 123 streamlines workflow with Freshservice
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Freshservice helps Centro Global Solutions achieve over 90% first call resolution
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ISG achieves 98% excellent CSAT with Freshservice
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ISM experiences improved support with 80% CSAT
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A management consulting firm improves FCR by 50% achieving 75% CSAT
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US based destination hospitality company in love with Freshservice
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Freshservice has been one of the best tools we have ever worked with.
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French company gets drastic improvement in SLA
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Selwood Housing experiences improved customer satisfaction
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Royal Rehab saves $15,000 a year after shifting to Freshservice.
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Averda's one-stop shop for all support requests
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Veeva Systems wins big with 97% customer satisfaction
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Donvale Christian College sees 99% first call resolution
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Anne Street Partners improves customer satisfaction
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Motoroma revs up IT support for employees with Freshservice
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Currie & Brown collaborates and delivers global IT support
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How Brisbane Racing Club delivers ace IT support to their employees
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Presence of IT saves 60% of their time with Freshservice
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BAM Belgium builds centralized support process with Freshservice
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UNiDAYS gains 99% customer satisfaction with Freshservice
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Mipsmedia sees greater team collaboration with Freshservice
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How Outwood Grange automated their service desk
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M&C Saatchi sees 300% increase in self-service with Freshservice
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Standardizing processes and simplifying work with Freshservice
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INCAE's service desk satisfaction with Freshservice
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Chargebee leaps to Freshservice for DevOps management
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Freshservice has changed the way our teams work
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Freshservice is helping us do things we weren't able to before
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Setting up Freshservice was like putting together LEGO blocks
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Freshservice boosted our customer satisfaction rating to 96%
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Freshservice improved the response time for tickets by 80%
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Setting up Freshservice was surprisingly quick
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Freshservice promotes a culture of efficiency
