Case studies

Filter By Clear all tags
Features Used
Industry
Region
Features Used
Europe

Ocado-retail-logo Ocado-retail-logo
CASE STUDY

Ocado Retail achieves 100% end-user satisfaction with a customized service desk

screenshot 2022 03 22 at 18 53 47 screenshot 2022 03 22 at 18 53 47
CASE STUDY

Alterra Mountain Company unifies IT operations across 15 ski resorts using Freshservice

Freshdesk Brand Logo Freshdesk Brand Logo
CASE STUDY

Freshworks implements company-wide ERP with New-Gen...

Randstad Sourceright Logo Randstad Sourceright Logo
CASE STUDY

Randstad supports global workforce with custom-built workflows

Cheetah Digital Logo Cheetah Digital Logo
CASE STUDY

Cheetah Digital automates IT service requests with Freshservice

GC Dental Logo GC Dental Logo
CASE STUDY

GC Dental builds a global IT support team with Freshservice

3 Councils Logo 3 Councils Logo
CASE STUDY

3 councils integrate service desk operations with Freshservice

Radisson Hotels Logo Radisson Hotels Logo
CASE STUDY

Radisson Hotels streamlines service requests with Freshservice

Schoeller Allibert Logo Schoeller Allibert Logo
CASE STUDY

Schoeller Allibert modernizes IT operations with Freshservice

Ring Central Logo Ring Central Logo
CASE STUDY

RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere

TayloreMade Logo TayloreMade Logo
CASE STUDY

TaylorMade Cuts Response Times in Half Despite a 250% Increase in Ticket Volume

W2O Logo W2O Logo
CASE STUDY

W2O Group scales and speeds up IT support with Freshservice

Suffolk Logo Suffolk Logo
CASE STUDY

Suffolk County Council resolves tickets faster with Freshservice

Te Wananga o Aotearoa Logo Te Wananga o Aotearoa Logo
CASE STUDY

Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite

Waterstons Brand Logo Waterstons Brand Logo
CASE STUDY

Waterstons fuels growth and improves end-user support by 212% with Freshservice

Fiverr Logo Fiverr Logo
CASE STUDY

Efficiency amplifies as Fiverr transforms its service desk with Freshworks’ ITSM suite

Cater Care Logo Cater Care Logo
CASE STUDY

Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience

C&K Logo C&K Logo
CASE STUDY

C&K standardises business processes with IT alignment using Freshservice

KATZ Media Group Logo KATZ Media Group Logo
CASE STUDY

Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite.

Payvision Logo Payvision Logo
CASE STUDY

Payvision gets big smiles for IT support 

Vice Media Group Logo Vice Media Group Logo
CASE STUDY

Vice Media aligns and automates their global IT support operations with Freshservice

Pica Logo Pica Logo
CASE STUDY

PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

Conlog Logo Conlog Logo
CASESTUDY

Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM

Suncare Logo Suncare Logo
CASESTUDY

Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite

Wake Forest Logo Wake Forest Logo
CASE STUDY

Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery

Eastern Washington University Logo Eastern Washington University Logo
CASE STUDY

Eastern Washington University enrolls Freshworks' ITSM Suite to modernize and scale campus IT services

Losteria Logo Losteria Logo
CASE STUDY

Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice

Plantagen Logo Plantagen Logo
CASE STUDY

Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite

Profel Logo Profel Logo
CASE STUDY

Profel remains firmly in control despite the growing number of tickets 

RPS Logo RPS Logo
CASE STUDY

RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite

Salinas Valley Memorial Healthcare System Logo Salinas Valley Memorial Healthcare System Logo
CASE STUDY

SVMHS transformed its IT service desk to offer quality patient care services with Freshservice

SingEx Logo SingEx Logo
CASE STUDY

SingExs streamlines its IT function and delivers support on-the-go with Freshservice 

Essence Logo Essence Logo
CASE STUDY

Essence revamps IT service experience to deliver value across business stakeholders

University of Aberdeen Logo University of Aberdeen Logo
CASE STUDY

The University of Aberdeen achieves 98.6% CSAT with Freshservice

Bensons For Beds Logo Bensons For Beds Logo
CASE STUDY

Bensons for Beds centralizes service management with Freshworks ITSM suite

Hello Fresh Logo Hello Fresh Logo
Case study

HelloFresh streamlines the way they respond to supply chain issues due to improved data availability and internal team collaboration with Freshservice

Elsevier Logo Elsevier Logo
Case study

Elsevier’s relentless drive to improve their users IT experience

SMSGT Logo SMSGT Logo
Case study

SMSGT elevates SLA adherence to 98% with Freshservice

LogisFashion Logo LogisFashion Logo
Case study

Freshservice improves operational efficiency at Logisfashion

Blacknell Forest Council Logo Blacknell Forest Council Logo
Case study

Bracknell Forest Council increases self-service usage by 76%

Ontex Logo Ontex Logo
Case study

Ontex slashes incoming phone calls to the service desk by 40%

Aramex Logo Aramex Logo
Case study

Aramex improves agent productivity by 50% with Freshservice to foster a culture of innovation

PPS Logo PPS Logo
Case study

PPS embraces digital transformation to add business value with Freshservice

OfficeMax Logo OfficeMax Logo
CASE STUDY

OfficeMax achieves 40% improvement in first response time with freshservice

Grant Logo Grant Logo
Case Study

Grant Broadcasters reduces open tickets by 80% with Freshservice.

Arco Logo Arco Logo
Case Study

Arco achieves 96% customer satisfaction with Freshservice

Canfitpro Logo Canfitpro Logo
CASE STUDY

canfitpro achieves 93% CSAT score using Freshservice

Marsh and Parsons Logo Marsh and Parsons Logo
Case Study

Marsh & Parsons improves self service adoption by 200% with Freshservice

Trapeze Logo Trapeze Logo
Case Study

Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice

ESD123 Logo ESD123 Logo
Case Study

ESD 123 streamlines workflow with Freshservice

Centro Logo Centro Logo
Case Study

Freshservice helps Centro Global Solutions achieve over 90% first call resolution

ISG Logo ISG Logo
Case Study

ISG achieves 98% excellent CSAT with Freshservice

ISME Company Logo ISME Company Logo
Case Study

ISM experiences improved support with 80% CSAT

Synpulse Logo Synpulse Logo
Case Study

A management consulting firm improves FCR by 50% achieving 75% CSAT

Eastwest Logo Eastwest Logo
Case Study

US based destination hospitality company in love with Freshservice

NHS Western Sussex Logo NHS Western Sussex Logo
Case Study

Freshservice has been one of the best tools we have ever worked with.

Serimax Logo Serimax Logo
Case Study

French company gets drastic improvement in SLA

Selwood Logo Selwood Logo
Case Study

Selwood Housing experiences improved customer satisfaction

Royal Rehab Logo Royal Rehab Logo
Case Study

Royal Rehab saves $15,000 a year after shifting to Freshservice.

Averda Logo Averda Logo
Case Study

Averda's one-stop shop for all support requests

Donvale Christian College Logo Donvale Christian College Logo
Case Study

Donvale Christian College sees 99% first call resolution

Motorama Logo Motorama Logo
Case Study

Motoroma revs up IT support for employees with Freshservice

currie and brown logo currie and brown logo
Case Study

Currie & Brown collaborates and delivers global IT support

brisbane racing club Logo brisbane racing club Logo
Case Study

How Brisbane Racing Club delivers ace IT support to their employees

Unidays Logo Unidays Logo
Case Study

UNiDAYS gains 99% customer satisfaction with Freshservice

Mips Media Logo Mips Media Logo
Case Study

Mipsmedia sees greater team collaboration with Freshservice

outwood Logo outwood Logo
Case Study

How Outwood Grange automated their service desk

M&C Saatchi Logo M&C Saatchi Logo
Case Study

M&C Saatchi sees 300% increase in self-service with Freshservice

Rant and Rave Logo Rant and Rave Logo
Case Study

Standardizing processes and simplifying work with Freshservice

Bank Bazaar Logo Bank Bazaar Logo
Case Study

BankBazaar achieves 50% reduction in first response time with Freshservice

INCAE Logo INCAE Logo
Case Study

INCAE's service desk satisfaction with Freshservice

chargebee logo chargebee logo
Case Study

Chargebee leaps to Freshservice for DevOps management

Swinertom Logo Swinertom Logo
Case Study

Freshservice has changed the way our teams work

Addison Lee Logo Addison Lee Logo
Case Study

Freshservice is helping us do things we weren't able to before

Showitmedia Logo Showitmedia Logo
Case Study

Setting up Freshservice was like putting together LEGO blocks

Cordant Group Logo Cordant Group Logo
Case Study

Freshservice boosted our customer satisfaction rating to 96%

Distribution Management Group Logo Distribution Management Group Logo
Case Study

Freshservice improved the response time for tickets by 80%

Moneycorp Logo Moneycorp Logo
Case Study

Setting up Freshservice was surprisingly quick

Judson University Logo Judson University Logo
Case Study

Freshservice promotes a culture of efficiency

Whitepapers

eBooks

Webinars

Reports