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A repository of case studies, ebooks, webinars, and whitepapers that make up a great overview of the IT service industry.
Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice
Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite
Profel remains firmly in control despite the growing number of tickets
RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite
SVMHS transformed its IT service desk to offer quality patient care services with Freshservice
SingExs streamlines its IT function and delivers support on-the-go with Freshservice
Essence revamps IT service experience to deliver value across business stakeholders
The University of Aberdeen achieves 94.57% CSAT with Freshservice
Bensons for Beds and Harveys centralises service management with Freshworks ITSM suite
HelloFresh streamlines the way they respond to supply chain issues due to improved data availability and internal team collaboration with Freshservice
T2 Tea recognizes strategic value with Freshservice
Elsevier’s relentless drive to improve their users IT experience
SMSGT elevates SLA adherence to 98% with Freshservice
Freshservice improves operational efficiency at Logisfashion
Bracknell Forest Council increases self-service usage by 76%
Ontex slashes incoming phone calls to the service desk by 40%
Aramex improves agent productivity by 50% with Freshservice to foster a culture of innovation
PPS embraces digital transformation to add business value with Freshservice
OfficeMax achieves 40% improvement in first response time with freshservice
Grant Broadcasters reduces open tickets by 80% with Freshservice.
Arco achieves 96% customer satisfaction with Freshservice
canfitpro achieves 93% CSAT score using Freshservice
Marsh & Parsons improves self service adoption by 200% with Freshservice
Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice
ESD 123 streamlines workflow with Freshservice
Freshservice helps Centro Global Solutions achieve over 90% first call resolution
ISG achieves 98% excellent CSAT with Freshservice
ISM experiences improved support with 80% CSAT
A management consulting firm improves FCR by 50% achieving 75% CSAT
US based destination hospitality company in love with Freshservice
Freshservice has been one of the best tools we have ever worked with.
French company gets drastic improvement in SLA
Selwood Housing experiences improved customer satisfaction
Royal Rehab saves $15,000 a year after shifting to Freshservice.
Averda's one-stop shop for all support requests
Veeva Systems wins big with 97% customer satisfaction
Donvale Christian College sees 99% first call resolution
Anne Street Partners improves customer satisfaction
Motoroma revs up IT support for employees with Freshservice
Currie & Brown collaborates and delivers global IT support
How Brisbane Racing Club delivers ace IT support to their employees
Presence of IT saves 60% of their time with Freshservice
BAM Belgium builds centralized support process with Freshservice
UNiDAYS gains 99% customer satisfaction with Freshservice
Mipsmedia sees greater team collaboration with Freshservice
How Outwood Grange automated their service desk
M&C Saatchi sees 300% increase in self-service with Freshservice
Standardizing processes and simplifying work with Freshservice
INCAE's service desk satisfaction with Freshservice
Chargebee leaps to Freshservice for DevOps management
Freshservice has changed the way our teams work
Freshservice is helping us do things we weren't able to before
Setting up Freshservice was like putting together LEGO blocks
Freshservice boosted our customer satisfaction rating to 96%
Freshservice improved the response time for tickets by 80%
Setting up Freshservice was surprisingly quick
Freshservice promotes a culture of efficiency
The challenges in facilities management and how to solve them with ESM
Best Practices for Incident Management Process Flow
2020 IT Key Issues Report - By The Hackett Group
The Guide to Intelligent Automation in IT Service Desk Management
Raising the Bar for Digital Employee Experience - An IT...
A Compelling Financial Case for Cloud Based IT Service Desks
Improve the efficiency of your IT team by implementing Lean in ITSM
ITSM for higher education
The No-nonsense Guide to ITSM
The Real Impact of Consumerization on IT Support - Stephen Mann
Employee Experience Is the Key to Better Customer Experience
Best Practices for Change Management
5 New things you didn’t know you could do with Freshservice Analytics
A to Z of new ITSM tool Implementation
Configuration Management in cloud environment
ITSM in Healthcare
Artificial Intelligence in ITSM
ITIL Change Management - A Beginner's Guide
The Essential Guide to Self-service Success
Supercharge Your Service Desk With Gamification
Self Service for ITSM 101
Fixing the Disconnect Between IT and Business
Checklist on setting up Incident management process
Motivating a 300% Increase in Service Desk Efficiency
Service catalog for non-IT functions
Shadow IT - What it is, why it happens, and how to resolve
Freshservice Overview
Metrics that Matter
Gamifying Your Service Desk
10 Things you Need to STOP Doing in Your Service Desk
Work Smarter - Exploit Automation on the IT Service Desk
VeriSM – What it is.. and what it’s not
Implementing Gamification in your Service Desk
Metrics That Matter
Service Catalog vs Request Portal
The story of how Chargebee found success in DevOps
How to increase the odds of Self-Service success
SDI Survey Results and Implications
ESM is finally a business reality
Proactive Problem Management Report
Life on the service desk in 2016: A view from the frontline
How Freshservice is Transforming IT Service Management
The State of the Service Desk Report
A View from the Frontline - University Edition
Practical Benefits of Implementing Gamification
Adopting Gamification in your IT Service Desk
Tackling Challenges Faced While Implementing Gamification
ITSM 101 – Video Series
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