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A repository of case studies, ebooks, webinars, and whitepapers that make up a great overview of the IT service industry.
Ocado Retail achieves 100% end-user satisfaction with a customized service desk
Alterra Mountain Company unifies IT operations across 15 ski resorts using Freshservice
Freshworks implements company-wide ERP with New-Gen...
Randstad supports global workforce with custom-built workflows
Cheetah Digital automates IT service requests with Freshservice
GC Dental builds a global IT support team with Freshservice
3 councils integrate service desk operations with Freshservice
Radisson Hotels streamlines service requests with Freshservice
Schoeller Allibert modernizes IT operations with Freshservice
RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere
TaylorMade Cuts Response Times in Half Despite a 250% Increase in Ticket Volume
W2O Group scales and speeds up IT support with Freshservice
Suffolk County Council resolves tickets faster with Freshservice
Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite
Waterstons fuels growth and improves end-user support by 212% with Freshservice
Efficiency amplifies as Fiverr transforms its service desk with Freshworks’ ITSM suite
Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience
C&K standardises business processes with IT alignment using Freshservice
Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite.
Payvision gets big smiles for IT support
Vice Media aligns and automates their global IT support operations with Freshservice
PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite
Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM
Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite
Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery
Eastern Washington University enrolls Freshworks' ITSM Suite to modernize and scale campus IT services
Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice
Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite
Profel remains firmly in control despite the growing number of tickets
RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite
SVMHS transformed its IT service desk to offer quality patient care services with Freshservice
SingExs streamlines its IT function and delivers support on-the-go with Freshservice
Essence revamps IT service experience to deliver value across business stakeholders
The University of Aberdeen achieves 98.6% CSAT with Freshservice
Bensons for Beds centralizes service management with Freshworks ITSM suite
HelloFresh streamlines the way they respond to supply chain issues due to improved data availability and internal team collaboration with Freshservice
Elsevier’s relentless drive to improve their users IT experience
SMSGT elevates SLA adherence to 98% with Freshservice
Freshservice improves operational efficiency at Logisfashion
Bracknell Forest Council increases self-service usage by 76%
Ontex slashes incoming phone calls to the service desk by 40%
Aramex improves agent productivity by 50% with Freshservice to foster a culture of innovation
PPS embraces digital transformation to add business value with Freshservice
OfficeMax achieves 40% improvement in first response time with freshservice
Grant Broadcasters reduces open tickets by 80% with Freshservice.
Arco achieves 96% customer satisfaction with Freshservice
canfitpro achieves 93% CSAT score using Freshservice
Marsh & Parsons improves self service adoption by 200% with Freshservice
Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice
ESD 123 streamlines workflow with Freshservice
Freshservice helps Centro Global Solutions achieve over 90% first call resolution
ISG achieves 98% excellent CSAT with Freshservice
ISM experiences improved support with 80% CSAT
A management consulting firm improves FCR by 50% achieving 75% CSAT
US based destination hospitality company in love with Freshservice
Freshservice has been one of the best tools we have ever worked with.
French company gets drastic improvement in SLA
Selwood Housing experiences improved customer satisfaction
Royal Rehab saves $15,000 a year after shifting to Freshservice.
Averda's one-stop shop for all support requests
Donvale Christian College sees 99% first call resolution
Motoroma revs up IT support for employees with Freshservice
Currie & Brown collaborates and delivers global IT support
How Brisbane Racing Club delivers ace IT support to their employees
UNiDAYS gains 99% customer satisfaction with Freshservice
Mipsmedia sees greater team collaboration with Freshservice
How Outwood Grange automated their service desk
M&C Saatchi sees 300% increase in self-service with Freshservice
Standardizing processes and simplifying work with Freshservice
BankBazaar achieves 50% reduction in first response time with Freshservice
INCAE's service desk satisfaction with Freshservice
Chargebee leaps to Freshservice for DevOps management
Freshservice has changed the way our teams work
Freshservice is helping us do things we weren't able to before
Setting up Freshservice was like putting together LEGO blocks
Freshservice boosted our customer satisfaction rating to 96%
Freshservice improved the response time for tickets by 80%
Setting up Freshservice was surprisingly quick
Freshservice promotes a culture of efficiency
Intelligent Service Management (Frost & Sullivan)
The Price of Legacy Service Desk
The Guide to Intelligent Automation in IT Service Desk Management
Debunking 5 AI Myths in ITSM
IT Service Catalog Best Practices
The real cost of ownership of IT service desks
2021 Key Issues: The CIO Agenda
Digital Workspace Guide for IT Leaders in Government
IT Leaders Guide to Creating a Robust Digital Workplace
The challenges in facilities management and how to solve them with ESM
Best Practices for Incident Management Process Flow
Raising the Bar for Digital Employee Experience
A Compelling Financial Case for Cloud Based IT Service Desks
Improve the efficiency of your IT team by implementing Lean in ITSM
ITSM for higher education
Meet the Change Makers - 2021
7 scenarios to Flip The Switch on your ITSM strategy
5 signs you need to re-evaluate your IT service delivery
How to migrate your IT service desk
Getting started guide to Virtual Agents
The Top 7 Service Catalog Examples From Across Industries
Freshservice for Small Businesses
Return to Work Guide by Freshservice
Employee Experience Is the Key to Better Customer Experience
Best Practices for Change Management
5 New things you didn’t know you could do with Freshservice Analytics
A to Z of new ITSM tool Implementation
Configuration Management in cloud environment
ITSM in Healthcare
Artificial Intelligence in ITSM
ITIL Change Management - A Beginner's Guide
The Essential Guide to Self-service Success
Checklist on setting up Incident management process
The Road to a World-Class Campus IT Experience
Right-sized ITSM: The buck stops here
IT Predictions 2021 - Europe Edition
Re-imagining IT Self-service for the Best Employee Experience
ArchITects of customer delight
Case Study: Improving Employee Experience with IT Service Management
Right-sized ITSM: Why now?
Enhance your IT Service Delivery Remotely with Freshservice and Device42
IT Service Management Journey at RingCentral
Freshservice Service Management Benchmark Report 2022
The Forrester Wave™, ESM, Q4 2021
2021 Gartner® Magic Quadrant™ for ITSM tools
Flip-the-switch on your self-service strategy
The Total Economic Impact™ Of Freshservice on IT Service Management
Technology's Make or Break Role in Employee Engagement
Rightsizing AI for ITSM success
Freshservice ROI Estimator
Service Desk Maturity Assessment
Magic Quadrant for IT Service Management Tools
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