Case studies
Ontex slashes incoming phone calls to the service desk by 40%
Aramex improves agent productivity by 50% with Freshservice to foster a culture of innovation
PPS embraces digital transformation to add business value with Freshservice
CASE STUDY
OfficeMax achieves 40% improvement in first response time with freshservice
Case Study
Grant Broadcasters reduces open tickets by 80% with Freshservice.
Case Study
Arco achieves 96% customer satisfaction with Freshservice
CASE STUDY
canfitpro achieves 93% CSAT score using Freshservice
Case Study
Marsh & Parsons improves self service adoption by 200% with Freshservice
Case Study
Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice
Case Study
ESD 123 streamlines workflow with Freshservice
Case Study
Freshservice helps Centro Global Solutions achieve over 90% first call resolution
Case Study
ISG achieves 98% excellent CSAT with Freshservice
Case Study
ISM experiences improved support with 80% CSAT
Case Study
A management consulting firm improves FCR by 50% achieving 75% CSAT
Case Study
US based destination hospitality company in love with Freshservice
Case Study
Freshservice has been one of the best tools we have ever worked with.
Case Study
French company gets drastic improvement in SLA
Case Study
Selwood Housing experiences improved customer satisfaction
Case Study
Royal Rehab saves $15,000 a year after shifting to Freshservice.
Case Study
Averda's one-stop shop for all support requests
Case Study
Veeva Systems wins big with 97% customer satisfaction
Case Study
Donvale Christian College sees 99% first call resolution
Case Study
Anne Street Partners improves customer satisfaction
Case Study
Motoroma revs up IT support for employees with Freshservice
Case Study
Currie & Brown collaborates and delivers global IT support
Case Study
How Brisbane Racing Club delivers ace IT support to their employees
Case Study
Presence of IT saves 60% of their time with Freshservice
Case Study
BAM Belgium builds centralized support process with Freshservice
Case Study
UNiDAYS gains 99% customer satisfaction with Freshservice
Case Study
Mipsmedia sees greater team collaboration with Freshservice
Case Study
How Outwood Grange automated their service desk
Case Study
M&C Saatchi sees 300% increase in self-service with Freshservice
Case Study
Standardizing processes and simplifying work with Freshservice
Case Study
INCAE's service desk satisfaction with Freshservice
Case Study
Chargebee leaps to Freshservice for DevOps management
Case Study
Freshservice has changed the way our teams work
Case Study
Freshservice is helping us do things we weren't able to before
Case Study
Setting up Freshservice was like putting together LEGO blocks
Case Study
Freshservice boosted our customer satisfaction rating to 96%
Case Study
Freshservice improved the response time for tickets by 80%
Case Study
Setting up Freshservice was surprisingly quick
Case Study
Freshservice promotes a culture of efficiency
