Case studies

Case Study

Freshworks DevOps team improves CSAT to 95% with Freshservice

CASE STUDY

Mosanada achieves 40% improvement in first response time with freshservice

Case Study

Grant Broadcasters reduces open tickets by 80% with Freshservice.

Case Study

Arco achieves 96% customer satisfaction with Freshservice

CASE STUDY

canfitpro achieves 93% CSAT score using Freshservice

Case Study

Marsh & Parsons improves self service adoption by 200% with Freshservice

Case Study

Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice

Case Study

ESD 123 streamlines workflow with Freshservice

Case Study

Freshservice helps Centro Global Solutions achieve over 90% first call resolution

Case Study

ISG achieves 98% excellent CSAT with Freshservice

Case Study

Freshworks streamlined legal operations using Freshservice

Case Study

ISM experiences improved support with 80% CSAT

Case Study

A management consulting firm improves FCR by 50% achieving 75% CSAT

Case Study

US based destination hospitality company in love with Freshservice

Case Study

Freshservice has been one of the best tools we have ever worked with.

Case Study

French company gets drastic improvement in SLA

Case Study

Selwood Housing experiences improved customer satisfaction

Case Study

Royal Rehab saves $15,000 a year after shifting to Freshservice.

Case Study

Averda's one-stop shop for all support requests

Case Study

Veeva Systems wins big with 97% customer satisfaction

Case Study

Donvale Christian College sees 99% first call resolution

Case Study

Anne Street Partners improves customer satisfaction

Case Study

Motoroma revs up IT support for employees with Freshservice

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Currie & Brown collaborates and delivers global IT support

Case Study

How Brisbane Racing Club delivers ace IT support to their employees

Case Study

Presence of IT saves 60% of their time with Freshservice

Case Study

BAM Belgium builds centralized support process with Freshservice

Case Study

UNiDAYS gains 99% customer satisfaction with Freshservice

Case Study

Mipsmedia sees greater team collaboration with Freshservice

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How Outwood Grange automated their service desk

Case Study

M&C Saatchi sees 300% increase in self-service with Freshservice

Case Study

Standardizing processes and simplifying work with Freshservice

Case Study

INCAE's service desk satisfaction with Freshservice

Case Study

Chargebee leaps to Freshservice for DevOps management

Case Study

Freshservice has changed the way our teams work

Case Study

Freshservice is helping us do things we weren't able to before

Case Study

Setting up Freshservice was like putting together LEGO blocks

Case Study

Freshservice boosted our customer satisfaction rating to 96%

Case Study

Freshservice improved the response time for tickets by 80%

Case Study

Setting up Freshservice was surprisingly quick

Case Study

Freshservice promotes a culture of efficiency

Whitepapers

Presentations

Presentation

Motivating a 300% Increase in Service Desk Efficiency

Presentation

Service catalog for non-IT functions

Presentation

Shadow IT - What it is, why it happens, and how to resolve

Presentation

Freshservice Overview

Presentation

Metrics that Matter

Presentation

Gamifying Your Service Desk

Presentation

10 Things you Need to STOP Doing in Your Service Desk

eBooks

Webinars

Reports

Videos

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VIDEO

Practical Benefits of Implementing Gamification

 
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VIDEO

Adopting Gamification in your IT Service Desk

 
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VIDEO

Tackling Challenges Faced While Implementing Gamification

 
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VIDEO

ITSM 101 – Video Series