Case studies

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Case Study

ISG achieves 98% excellent CSAT with Freshservice

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Case Study

Freshworks streamlined legal operations using Freshservice

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ISM experiences improved support with 80% CSAT

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Case Study

A management consulting firm improves FCR by 50% achieving 75% CSAT

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US based destination hospitality company in love with Freshservice

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Case Study

Freshservice has been one of the best tools we have ever worked with.

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French company gets drastic improvement in SLA

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Selwood Housing experiences improved customer satisfaction

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Royal Rehab saves $15,000 a year after shifting to Freshservice.

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Averda's one-stop shop for all support requests

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Veeva Systems wins big with 97% customer satisfaction

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Case Study

Donvale Christian College sees 99% first call resolution

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Anne Street Partners improves customer satisfaction

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Delhivery sees 150% growth and saves costs with Freshservice

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Motoroma revs up IT support for employees with Freshservice

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Currie & Brown collaborates and delivers global IT support

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How Brisbane Racing Club delivers ace IT support to their employees

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Presence of IT saves 60% of their time with Freshservice

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BAM Belgium builds centralized support process with Freshservice

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Case Study

UNiDAYS gains 99% customer satisfaction with Freshservice

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Mipsmedia sees greater team collaboration with Freshservice

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How Outwood Grange automated their service desk

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M&C Saatchi sees 300% increase in self-service with Freshservice

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Flipkart transforms HR service management with Freshservice

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Standardizing processes and simplifying work with Freshservice

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INCAE's service desk satisfaction with Freshservice

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Chargebee leaps to Freshservice for DevOps management

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Freshservice has changed the way our teams work

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Case Study

Freshservice is helping us do things we weren't able to before

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Setting up Freshservice was like putting together LEGO blocks

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Case Study

Freshservice boosted our customer satisfaction rating to 96%

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Freshservice improved the response time for tickets by 80%

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Setting up Freshservice was surprisingly quick

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Freshservice promotes a culture of efficiency

Whitepapers

Presentations

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Presentation

Motivating a 300% Increase in Service Desk Efficiency

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Presentation

Service catalog for non-IT functions

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Presentation

Shadow IT - What it is, why it happens, and how to resolve

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Presentation

Freshservice Overview

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Presentation

Metrics that Matter

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Presentation

Gamifying Your Service Desk

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Presentation

10 Things you Need to STOP Doing in Your Service Desk

eBooks

Webinars

Reports

Videos

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VIDEO

Practical Benefits of Implementing Gamification

 
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Adopting Gamification in your IT Service Desk

 
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VIDEO

Tackling Challenges Faced While Implementing Gamification

 
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VIDEO

ITSM 101 – Video Series