Drive service desk efficiency by identifying bottlenecks and keeping track of key performance indicators (KPIs) with pre-defined reports for incidents, changes, and assets. Stay on top of SLAs by organizing the insights you discover into tailored reports.
Easily identify and resolve issues, and plan your investments by viewing the real-time data as presentations, and share the reports by various filters or formats of your choice.
Leverage reports based on different impacts, groups, types, associations, or even department to pinpoint areas of improvement and keep tab of its performance with periodic checks.
Review report data to track the health of all associated incidents, problems, or changes and minimize risks or disruptions to the business. Make quick, informed decisions with accurate data across all modules in the service desk.
Provide clarity into the data you want to see or present by using the data visualization engine. With automatic recommendations as well as the option to use Smartboards to browse interactive visualizations, view or present the analytics you require for greater understanding.
Easily break down insights, plan better, and improve your service desk performance.
