Resolve tickets raised via email, self-service portal, phone, or even in person. Track, prioritize, and automate ticket resolution processes to drive efficiency.
Maintain inventory of IT and non-IT assets. Be it contracts, hardware, software, and other configuration items, track and record asset details throughout its lifecycle.
Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.
““If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.””
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Freshservice has helped us improve our ability to serve to requests or queries in an elegant and professional manner. The portal experience is very good.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”