The all in one customer engagement suite
Upcoming features and updates in Freshservice
Includes a brand new editor with better formatting controls, a distraction-free fullscreen mode and also a table view that gives you greater control over how you view and sort your solution articles.
Get a hawk-eyed view of your business infrastructure health, stay ahead of any IT issues and ensure near 100% uptime.
Change Managers can now schedule meetings within the change calender, send agenda emails, add stakeholders, run a cab presentation, and much more.
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The integration comes with our Freshservice Bot which can push notifications to MS Teams about new tickets or can also be used to update or respond to the tickets
The integration brings projects and ticketing closer to enhance the collaboration between the IT and the development teams.
Service desk managers can ensure tickets are under check and not closed as and when required by the agents.
Ask questions in plain English and get answers fetched by Freddy in the form of widgets.
Maintenance is the timeframe where the changes can be scheduled to deploy & Blackout is the timeframe where the changes are avoided from getting deployed
Sync devices and their inter-relationships discovered by Device42 to Freshservice asset management.
Agents can search for an item in stock and allocate it to the user within the ticket’s page.
Users can chat with your self-service portal to raise a ticket or request a service item.
Intuitively detect when end-users respond with a thank you note and prevent resolved or closed tickets from reopening.
Create an out-of-the-box test environment to test out workflows and configurations before syncing them to your Freshservice account.
Create custom fields to fetch additional information specific to both agents and requesters
Field Suggester powered by Freddy uses machine learning to suggest field values to incoming tickets.
Display of data in real-time that reveal critical insights that lead to better decision-making, improved productivity and enhanced performance.
Now IT teams can seamlessly collaborate with HR teams & reporting managers to efficiently onboard new employees and improve employee satisfaction.
Developers can now run apps on the assets detail page similar to the ticket and change detail pages.
Using the Chrome OS discovery app, you can now fetch hardware details (such as memory, processor etc)& last login info.
You can schedule Freshservice data to be exported periodically through an API URL. This can be fed into any reporting/BI tool.
The enhancement allows you to track modifications done on Change Forms and Change Lifecycle admin sections.
You can now integrate Freshcaller with Freshservice. This enables IT teams to receive and make calls from within Freshservice.
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