Perfect for small teams

$ 19

$ 19

/agent/month billed yearly monthly

/user, billed monthly
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • Automations
  • Standard Reports
  • Marketplace
  • Unlimited End Users

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Ideal for growing teams

$ 49

$ 49

/agent/month billed yearly monthly

/user, billed monthly

Everything in Blossom and…

  • Service Catalog
  • Asset Management
  • Custom & Scheduled Reports
  • Multiple Portal Languages
  • Domain Whitelisting
  • Multiple SLAs & Business Hours
  • Unlimited Mailboxes
  • 100 free assets

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Made for enterprises

$ 99

$ 99

/agent/month billed yearly

Annual commitment only

Everything in Estate and…

  • IP Whitelisting
  • 1 Hour Support SLA
  • Audit Logs
  • Customer Success Manager
  • Data Center Location

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Pricing for additional assets

We offer 100 free assets from Garden plan. Additional pricing is applicable based on the number of managed assets in your account.

  • 100 assets
  • 250 assets
  • 500 assets
  • 750 assets
  • 1000 assets
  • 2500 assets
  • 5000 assets
  • 10000 assets
  • 20000 assets
  • Unlimited assets


per month
upto 100 assets

24 x 7 email support and 24 x 5 phone support included with all plans

Can’t decide which plan is right for you?

See our complete feature comparison

Frequently Asked Questions

What are managed assets?

Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.

How does the 21-day free trial work?

After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable plan.

Is my data safe?

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.

Do you have any contracts or cancellation fees?

No. We do not have contracts or cancellation fees. You can cancel whenever you want and you will only be billed for that particular month.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.

Can I upgrade or downgrade anytime?

Yes. Freshservice offers a pay-as-you-go service, and you can upgrade, downgrade or cancel at any time. To change your plan, visit 'Plans & Billing' in your Freshservice account.

Do you offer any discounts?

Yes. Freshservice offers discounts to non-profit organizations, educational institutions and large teams. Contact for personalized pricing.

Who is an agent? Can I add an agent on short term basis?

In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $1. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.

Can I buy features as add-ons?

Only some features are available for purchase as add-ons at the moment. Contact about customized plans.

Have any other questions?

If you have questions about Freshservice or the sign up process, please email us at and we will be glad to answer all your questions.

Sign up for Freshservice today

Start your 21-day free trial. No credit card required. No strings attached.