Streamline processes with ITIL alignment in Freshservice
Plan, rollback changes with your cloud-based ITSM solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.
Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your ITIL based service management tool, and minimize disruptions to the business.
Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your SaaS-based ITSM software.