Streamline IT operations with our ITIL-aligned ITSM software

Incident management

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Robust reporting & analysis

Identify bottlenecks, make informed decisions, monitor your ITIL service desk performance, and improve service delivery with custom reporting capabilities.

Work on-the-go!

Provide end-to-end support, view ticket information and manage incidents using the Freshservice mobile app on iOS and Android.

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Trusted by over 40,000 customers

All the features you need from an intelligent IT service desk

Automated workflows in Freshservice Automated workflows in Freshservice
Solution articles in Freshservice Solution articles in Freshservice
Omnichannel support in Freshservice Omnichannel support in Freshservice
Request management in Freshservice Request management in Freshservice

All the features you need from an intelligent IT service desk

Automate your service desk

Improve agent productivity by auto-classifying tasks and build a prediction model using previous incidents.

Automated workflows in Freshservice Automated workflows in Freshservice
Empower users

Publish and maintain a repository of solution articles to recurring problems faced by end-users and save on IT agents’ time.

Solution articles in Freshservice Solution articles in Freshservice
Chat with fellow agents

Collaborate better with a simple chat-like UI – highlight ticket information, tag a fellow agent or reply to a message.

Omnichannel support in Freshservice Omnichannel support in Freshservice
Manage requests

Grant end-users access to a unified service portal for all service requests, use Automation workflows to speed up resolutions.

Request management in Freshservice Request management in Freshservice

Streamline processes with ITIL alignment in Freshservice

Change Management

Plan, rollback changes with your cloud-based ITSM solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your ITIL based service management tool, and minimize disruptions to the business.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your SaaS-based ITSM software.

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See what customers and analysts have to say about us

Not convinced? Here are more reasons to choose Freshservice.

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
Asset life cycle management feature in Freshservice Asset life cycle management feature in Freshservice
Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Reporting dashboard in Freshservice Reporting dashboard in Freshservice

Not convinced? Here are more reasons to choose Freshservice.

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
Manage assets from a single pane

Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

Asset life cycle management feature in Freshservice Asset life cycle management feature in Freshservice
Reach users where they are

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Make informed decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

Reporting dashboard in Freshservice Reporting dashboard in Freshservice

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

21-day FREE trial. No credit card required.

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria
Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5

Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5

Service & Support

4.5

4.4

4.6

4.4

4.5

4.2

Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5

Willingness to recommend

84%

69%

89%

80%

88%

83%

Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

  You're in safe hands

The Freshservice impact on our customers