Witness speedy ticket resolution and enhance your ITIL based support desk

Incident Management

Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the online support ticketing software for free, and scale up as your team grows.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis with cloud-based support ticketing system and minimize disruptions to the business.

Change Management

Plan, rollback changes at a few clicks and let relevant members evaluate and approve changes in the ITIL support ticketing solution by assessing new changes before it's rolled out.

Reporting

Identify bottlenecks, make informed decisions, monitor help desk performance, and improve service delivery with predefined and custom reporting capabilities.

Automation

Set up simple automation functions in your support ticketing tool as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.

Gamification
Integrated game mechanics transforms the web based support helpdesk to a game and makes work fun by motivating agents with rewards for tasks.
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Revolutionise the way you handle Incidents

TICKETING DASHBOARD

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

DETAILED TICKET VIEW

Link to a problem or change record easily

TICKETING RULES

Prioritize, categorize, and assign tickets based on predefined conditions.

21-day FREE trial. No credit card required Check out our pricing

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