Witness speedy ticket resolution and enhance your ITIL based support desk
Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the online support ticketing software for free, and scale up as your team grows.
Isolate problems, link it to existing or past incidents, perform root cause analysis with cloud-based support ticketing system and minimize disruptions to the business.
Plan, rollback changes at a few clicks and let relevant members evaluate and approve changes in the ITIL support ticketing solution by assessing new changes before it's rolled out.
Identify bottlenecks, make informed decisions, monitor help desk performance, and improve service delivery with predefined and custom reporting capabilities.
Set up simple automation functions in your support ticketing tool as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.