How Freshervice User Management revamps your Service Desk
Simple way to manage your users: Handpicked the requesters you want to award the privilege of submitting requests to your help desk. Customize and set rules if you want to restrict login to your self-service portal and access the knowledge base and community forums
Easy to Activate
It’s as simple as A-B-C; you just need to visit the portal, register and sign up for the account. An immediate notification will be sent and the account will be activated. You can start logging in and raise tickets right away. The user-friendly interface makes it easier to use the service desk.
Create & Assign groups with roles
Organize agents in groups and start auto assigning tickets on the basis of working hours or holidays. Create different roles, making it simpler to edit access permission for agents.
Configure departments & CAB for approvals
Configure departments and group requesters based on the nature of their job or designation. Classifying tickets can’t get simpler than this. Have a systematic workflow with the Change Advisory Board (CAB) to review and assess all the change requests.
Single Sign on & customize your public customer portal
Wouldn’t you want a system where you don’t have to mess around much and can easily log in or submit a ticket without any complications? Freshservice’s Google SSO enables users to raise a ticket without bothering about login credentials.